|The New-Old-Stock "NOS" Bicycle Shop
...a small family-run shop dedicated to the new-old-stock bicycle market.
|Home to a nice selection of new-old-stock ("NOS") and second-hand bicycle frames, components and accessories.|
Your satisfaction is our primary concern. To this end, our pledge will be to provide accurate product listings, courteous and prompt customer service and reasonable shipping rates.
Please contact us immediately should we fail deliver on what we promise. We realize it's difficult to achieve 100% customer satisfaction and that we will make mistakes, but please just give us an opportunity to make things right in the end.
We will be leaving on a family vacation on Tuesday evening, July 28th, and returning on Wednesday, August 5th. I will have intermittent online access while away and will try to login to the store once a day to answer any questions. You are welcome to order parts while we are away from the shop, but please keep in mind we will not resume shipping orders until Wednesday, August, 5th. Thank you for your patience and understanding.
We have been getting some recurring questions from international customers, so as a courtesy, we have copied excerpts from our terms and conditions and noted them here...
Note to international customers regarding shipping...
We apologize to those that feel some of our international shipping charges are too high. We only charge actual shipping rates, but once an order exceeds a certain amount, we hesitate to use the less expensive international shipping services. We feel this way, because these services are not trackable or insurable...so more risk of loss. We prefer the US Postal Service's Priority Mail International service for more expensive orders, because this service is trackable and insurable...so less risk of loss. This service is more expensive, especially for smaller/lighter packages, relative to uninsurable and untrackable international shipping services, but far less expensive than other trackable and insurable international services from other carriers. We are sorry about these higher shipping costs, but hopefully our notes help to explain why this is the case.
Note to international customers regarding customs...
We also apologize to those that feel their country import taxes, duties and brokerage fees are excessive. As a small US business, we are required by customs' laws to declare each order as a retail sale. Additionally, the declared order value must be equal to total store purchases and/or winning auction bids (less any shipping costs, as these are not considered in the declared value). As a result, each customer will be responsible for paying his/her own country taxes, duties and brokerage fees, which will be collected upon delivery. Again, we aplogize for these additional costs, but we cannot afford the penalties and fines that come with breaking customs' laws...so we have to strictly abide by them.
Thank you again for your continued support and as is always the case, we will work hard to gain your trust as a responsible and fair trader of bicycle parts. To this end, if we ever fall short of this pledge, please do not hesitate to contact us and we will make every effort to correct any problem.
Scott and Patty