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FAQ

- How do I cancel my order?

If you have paid for an item and would like to cancel it, please call Customer Service immediately. Leave a message with the ebay item number or the item will automatically ship within 24 hours, however it is possible we may not get the message in time. In this case you are responsible for sending it back with tracking information for a refund.

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For all other bid or sold/unpaid cancellations please notify us via the ebay message system.

 

- My address is wrong, Can I change my shipping address?

In no instance are we able to change an address.

Please notify us right away so we or the item will automatically ship within 24 hours, however it is possible we may not get the message in time. In this case you are responsible for sending it back with tracking information for a refund.

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If your item has not shipped yet we will simply refund you for the purchase so you can contact PayPal and ebay and change the shipping address on your account(s).The policies set forth by PayPal and ebay prohibits us from shipping to any address other than what is listed on your payment account at the time of payment.

 

- Do you offer shipping discounts if I purchase multiple items?

Combined shipping discounts are available! Within the US it is only $3 per additional item. Everywhere else is only $5 per additional item. To utilize our discounts, continue shopping and leave your items Unpaid until you are done bidding (within 7 days of your first purchase). When finished, contact us to request a discounted invoice. Discounts are not available for Bikes, Wheels, Frames, and international orders weighing more than 4 lbs.

 

- Are the Customs Duties / Taxes / Fees included in your shipping price?

Customs fees are the responsibility of the buyer and are not included in our shipping price. Please check with your local Customs Department for an estimate of the fees, if any, that may apply to your order.

 

- Which shipping carrier will you use to ship my order?

All orders will be shipped via US Postal Service or FedEx. International Bikes and Frames ship exclusively via FedEx. The Pro's Closet reserves the right to select the best carrier for your order at the time of shipment. If you have a special request regarding your order, please call us immediately at 1-877-649-2015 and we will do our best to accommodate your request.

 

- My item has not arrived. Where is my item?

Please be sure to track your item at the applicable carrier's website. Tracking can be found at www.usps.com and www.fedex.com. Please be patient as international items can sometimes be held up in customs.

 

- Why does my shipment require a Signature for delivery?

All orders over $200.00 will be shipped with a signature required for delivery. This policy is for the protection of our buyers and cannot be lifted. Please keep this in mind when selecting a delivery address for your order.

 

- I only received part of my order. Where is the rest of my order?

The Pro's Closet has two fulfillment centers in Colorado; some orders may be split between our Denver and Boulder locations. Combined Shipping discounts are still applied. Some orders such as wheel sets may be shipped in multiple boxes due to size restrictions.

 

- I live in Alaska / Hawaii / Puerto Rico / Guam / APO-FPO / etc, will there be additional charges to ship my item?

Yes, please contact us before you make your purchase to get a shipping quote.

 

- Can I pick my order up in one of your Colorado locations?

Yes, please select "Local Pickup - $0.00" as the shipping option when you complete your checkout. We will email you when the order is ready to be picked up from our Boulder or Denver location.

 

- I ordered the wrong item, what is your return policy?

We honor returns for 14 days of receiving your item.

There is a 10% restocking fee for items returned that are not the fault of The Pro's Closet should you change your mind or need to return something. All returned items must be in the same condition as they were when sold.

In the unfortunate event the item you've received is not to your satisfaction, please contact us and we will do our best to make it right for you. We stand behind every order.

Please contact us for a return authorization number:

customerservice@theproscloset.com

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Send item to:

The Pro's Closet Returns
4939 N. Broadway Unit 58
Boulder, CO 80304

Write RA# on the outside of your box for an expedited return

 

- I have gear that I'd like to sell through your store. Can you send me a shipping label?

Absolutely! Check out our "How It Works" PDF and let us know if you have any questions.

Email us at info@theproscloset.com when you are ready to get started.