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Untitled Document

Regular office hours are Mon-Fri, 9-5 EST. Shipping Department hours are Mon & Tues. 9-4; Wed-Fri, 9-2 EST (USPS daily pick-up is 2:00 EST, UPS daily pickup is 3:00 EST). Please visit www.theSTRATosphere.org to view all the items we have available on eBay 24/7! New items are listed daily!

Revision date 4/29/2013

*Tip: Use Ctrl-F to Search the page (Command-F on Mac).

Payment & Shipping

Q1. Do you combine shipping cost on multiple items?
Q2. How is the combined shipping rate determined?
Q3. I have paid for the item(s) I won. Can you hold off shipping while I bid on other items and then combine shipping when I am done?
Q4. I recently paid for item(s) that I won. I have just won more items. Can you combine my new wins with the other order and send everything together?
Q5. Can I pickup the item I won?
Q6. When do you require payment?
Q7. What payment methods do you accept?
Q8. Can I split up payment for my order by paying part through PayPal and the rest by money order, check or cash?
Q9. I do not have a PayPal account. Can I send payment using someone else's account?
Q10. Do you accept bank/wire transfers?
Q11. Do you accept credit cards?
Q12. Do you accept Western Union transfers or Moneygrams?
Q13. I want to pay via PayPal, what address do I send payment to?
Q14. I am mailing my payment; whom do I make it out to and what is the address?
Q15. What carrier do you use for shipments within the United States?
Q16. When will my order ship?
Q17. Can I have my item(s) shipped to a different address than the one listed on my payment?
Q18. The address I provided with my payment is incorrect. Can you change/correct the address when you ship the order?
Q19. My package has been returned to you. What happens now?
Q20. I have just paid for my item(s). When you ship my order can you.....?
Q21. Why do I keep getting payment reminders when I sent you a message stating when you will receive payment?
Q22. I have an account with [Fedex, UPS, DHL…..]. Can you ship the item(s) through my account?
Q23. What is the shipping cost for three pickups?
Q24. What is the cost to ship this item?
Q25. When my order ships will I receive a tracking number?

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International Buyers

Q26. What carrier and method do you use to ship outside of the United States?
Q27. What is the shipping cost for three pickups?
Q28. The listing says Worldwide Shipping, but my country is not listed. Can you ship to my country?
Q29. What is the cost to ship to South America?
Q30. What is the cost to ship to New Zealand?
Q31. I live outside of the United States. Will there be import duties that I have to pay.
Q32. What value will be declared on the customs form?
Q33. Will you declare a lower value on the package and/or mark it is a gift?
Q34. There was a problem with my order. You authorized returning it for a full refund. Will you also reimburse me for duties?
Q35. I live outside of the United States. How long will it take for my item(s) to arrive?
Q36. Do you ship hardshell cases to Australia?
Q37. Do you ship guitars to Australia?

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Product Information

Q55. Can I mix and match parts from different models?
Q56. Can I put a Tele neck on a Strat body and vice versa?
Q57. Will any Fender neck fit on any Fender body as long as they are the same type (ie: Strat with Strat, Tele with Tele etc…)?
Q58. Will this fit a Squier?
Q59. What are the specs for this item?
Q60. What type of wood is this body made of?
Q61. What is the shape of this neck?
Q62. Does this tremolo have a steel block?
Q63. What is the mounting hole spacing and string hole spacing on this vintage Strat tremolo?
Q64. Does this body have a Nitrocellulose finish?
Q65. Do you have a wiring diagram for these pots?
Q66. What position is this pickup for?
Q67. Where was this part made?
Q68. Is this item new?
Q69. Will this case (hardshell or gigbag) fit an acoustic guitar?
Q70. Can you tell me the specs for this pickup?

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Payment & Shipping

Q1. Will you combine shipping cost on multiple items?

A. Yes, on most items we will. Once you have finished shopping please click on the request total button and we will send you an invoice (Examples of some items that cannot be combined: multiple hardshell cases, multiple lots of gig bags, a neck and body, a neck and pickguard, a neck and gig bag). Please allow two business days for your request to be processed and note that we require payment within 7 days from the sale date.

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Q2. How is the combined shipping rate determined?

A. The rate is determined by where the package is being sent, the number of objects, their size and weight. All of these factors affect the cost of postage, supplies used and labor involved.

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Q3. I have paid for the item(s) I won. Can you hold off shipping while I bid on other items and then combine shipping when I am done?

A. Once payment has been received the item(s) will not be held. We are penalized by eBay is we do not ship within one business.(For combined shipments please click on the request total button when you have finished bidding and we will send you an invoice).

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Q4. I recently paid for item(s) that I won. I have just won more items. Can you combine my new wins with the other order and send everything together?

A. Once payment has been received the order goes directly to shipping for processing and is no longer eligible to be combined with other items (For combined shipments please hold off paying until you are ready to checkout, please note- we require payment within 7 days from the sale date). At that time click on the request total button and we will send you an invoice within two business days).

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Q5. Can I pickup the item I won?

A. We are not open to the public and do not offer this option. If you are a New England resident a discounted shipping rate is available upon request for most items.

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Q6. When do you require payment?

A. We prefer to receive payment within three business days. If payment is not received within 7 days an unpaid item dispute is opened.

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Q7. What payment methods do you accept?

A. The only payment method we accept is PayPal.

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Q8. Can I split up payment for my order by paying part through PayPal and the rest by money order, check or cash?

A. Payment must be made in full using PayPal.

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Q9. I do not have a PayPal account. Can I send payment using someone else's account?

A. We will only accept a PayPal payment from a confirmed account registered in your name.

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Q10. Do you accept bank/wire transfers?

A. We are not set up to accept bank/wire transfers at this time.

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Q11. Do you accept credit cards?

A. We are not able to accept credit cards directly at this time.

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Q12. Do you accept Western Union transfers or Moneygrams?

A. We do not accept Western Union tranfers or Moneygrams.

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Q13. I want to pay via PayPal, what address do I send payment to?

A. Please follow the eBay checkout process. All contact information is provided.

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Q14. I am mailing my payment; whom do I make it out to and what is the address?

A. Please contact us through the eBay message system for assistance.

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Q15. What carrier do you use for shipments within the United States?

A. Necks, bodies, hardshell cases and multiple gigbags are sent via UPS, all other items are sent via USPS (any items being sent to a P.O. Box, Military Base, Hawaii, Alaska or Puerto Rico are sent by USPS) **PLEASE NOTE- There is a surcharge for hardshell cases shipping to a P.O. Box, Military Base, Hawaii, Alaska or Puerto Rico for Priority Mail. If the surcharge is not paid the case will ship by Parcel Post.

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Q16. When will my order ship?

A. We ship items as quickly as we can. Normally within one business day of receiving a cleared payment.

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Q17. Can I have my item(s) shipped to a different address than the one listed on my payment?

A. For security reasons we will only ship to the confirmed address provided with the PayPal payment. There are absolutely no exceptions to this policy. We are not responsible for any lost or delayed deliveries due to the wrong address being provided with payment. This policy is in place to protect both parties. Top

Q18. The address I provided with my payment is incorrect. Can you change/correct the address when you ship the order?

A. We will only ship to the confirmed address provided with payment. We are not responsible for lost or returned packages due to an invalid address. If the package is returned due to an incorrect address we will refund the purchase price and relist the item(s). If the buyer contacts us prior to the return of the package and specifies that they still want it they will be required to cover postage for the package to be shipped again once it is returned to us. If the package is lost due to an invalid address we cannot be held accountable.

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Q19. My package has been returned to you. What happens now?

A. If the package was returned because it was unclaimed we will refund the purchase price and relist the item(s). If the buyer contacts us prior to the return of the package and specifies that they still want it they will be required to cover postage for the package to be shipped again once it is returned to us. If the package is being returned due to an incorrect or insufficient address see Q18.

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Q20. I have just paid for my item(s). When you ship my order can you.....?

A. Any information you would like to communicate to us in regards to the shipment of your order must be in the notes field on your payment. We will do our best to meet the requests stated. Since we normally ship within one business day, if the information is sent in a separate message we may not read the message in time before the order ships..

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Q21. Why do I keep getting payment reminders when I sent you a message stating when you will receive payment?

A. Payment reminder, payment has been received and item has shipped emails are all automatically generated by eBay.

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Q22. I have an account with [Fedex, UPS, DHL…..]. Can you ship the item(s) through my account?

A. The only carrier we use other than USPS is UPS. We will only ship via UPS using our account.

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Q23. What is the shipping cost for three pickups?

A. Within USA: $7.00 (International buyers see Q26).

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Q24. What is the cost to ship this item?

A. You can locate the shipping cost by scrolling down to Shipping and handling in the listing and select the appropriate country from the drop down box. The S & H rates specified are firm (New England Buyers see Q5, Buyers bidding on multiple items see Q1 and Q2).

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Q25. When my order ships will I receive a tracking number?

A. Yes, when your order ships you will receive an email with the tracking information.

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International Buyers

Q26. What carrier and method do you use to ship outside of the United States?

A. We ship via USPS for all international orders. All shipments to South America and Europe, with the exception of the UK will be sent via USPS EMS. MOst orders shipping to Canada, United Kingdom, all of Australia, and Asia that are under $100.00 will ship via Airmail/Priority Mail. All international orders that are $100.00 or more will be sent via USPS EMS. USPS EMS rates start at $32.00 for Canada and $41.00 for Australia, Europe, Asia and South America. Rates and shipping methods stated are non-negotiable (Buyers bidding on multiple items see Q1 and Q2).

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Q27. What is the shipping cost for three pickups?

A. South America and Europe, with the exception of the UK, order will be sent via USPS EMS: $41.00.

Buyers in Canada, United Kingdom, Australia, and Asia if purchase price is under $100.00 order will be sent Airmail: $12.00. If purchase price is $100.00 or more then order will be sent via USPS EMS - Canada: $32.00, Australia, Europe, and Asia: $41.00.

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Q28. The listing says Worldwide Shipping, but my country is not listed. Can you ship to my country?

A. If your country is not listed in the drop down box we are unable to ship there. Possible reasons why may be: Size of package exceeds USPS restrictions or USPS online shipping is unavailable.

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Q29. What is the cost to ship to South America?

A. The shipping rates to South America are the same as France.

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Q30. What is the cost to ship to New Zealand?

A. The shipping rates to New Zealand are the same as Australia.

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Q31. I live outside of the United States. Will there be import duties that I have to pay.

A. Yes, most likely. Please contact your local customs agency for these details.

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Q32. What value will be declared on the customs form?

A. The purchase price will be declared on the customs form.

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Q33. Will you declare a lower value on the package and/or mark it is a gift?

A. We will not. The purchase price will be declared and the package will be marked as other and the contents will be described.

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Q34. There was a problem with my order. You authorized returning it for a full refund. Will you also reimburse me for duties?

A. We are not responsible for import duties. Under no circumstances will we we cover these taxes.

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Q35. I live outside of the United States. How long will it take for my item(s) to arrive?

A. Normally delivery takes about 2 weeks. However, delivery can be delayed for a number of reasons and packages can take longer than expected to arrive. This is completely normal and we kindly ask that you take this into consideration when making a purchase.

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Q36. Do you ship hardshell cases to Australia?

A. Due to USPS size restrictions for Australia when shipping via Global Express Mail or Global Priority Mail we do not ship hardshell cases to Australia.

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Q37. Do you ship guitars to Australia?

A. Due to USPS size restrictions for Australia when shipping via Global Express Mail or Global Priority Mail we do not ship these items to Australia.

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Return Policy

Q38. What is your return policy?

A. The purchase price of the item will be refunded if the item is in transit back to us within 14 days of the date delivered and in the same condition as it was received. For more details on returns please message us through the eBay system.

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Q39. Do I need an RMA # or are there any special instructions for returning my item?

A. Please carefully repack the item and include the item #, your eBay user ID and the reason for return.

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Q40. I have returned my item. When will I receive my refund?

A. Refunds are issued within three business days from the date the returned item has been received.

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Q41. You have sent me a refund. Why are you sending me payment reminders?

A. When a refund is sent through PayPal it marks the item as unpaid which triggers the automated payment reminder emails. You will then receive an email for mutual closure (please do not be alarmed as it will say payment dispute) asking you to agree. Once you acknowledge that you agree the transaction is closed.

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Availability, Buying in Bulk, Buying Direct, Buy it Now

Q42. How do I find…?

A. If there is a particular item you are looking for please utilize the Matching Categories and Store Search box located on our storefront at: www.TheStratosphere.org. Make sure the “in titles and description box” is checked. Enter keywords regarding the type, model, wood, style, color or finish in the search box to find what you are looking for. Such as: Strat, Tele, Jazz, Precision, Mustang, Jaguar, Deluxe, Standard, Highway One, Reissue, Custom Shop, Clapton, Johnson, S1, Noiseless, Texas Special, Tex Mex, Humbucker, Hot Alnico, Schaller, Gotoh, Rosewood, Maple, Alder, Ash, Vintage, SSS, HH, HSS, V, C, U, 7.25, 9.5, 12, 21 fret, 22 fret, Medium, Jumbo, Black, White, Sunburst, Blue, Red, Gold, Nitro, Satin .......

Using key words in your search will make it easier to find exactly what you are looking for.

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Q43. Do you have……..?

A. Everything that we have available can be viewed at www.TheStratosphere.org

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Q44. Will you be getting……..?

A. Our inventory continually changes and it is not usually possible for us to predict what we will have and when.

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Q45. Do you sell screws, saddles….?

A. We normally do not carry these items. Everything that we have available can be viewed at www.TheStratosphere.org

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Q46. Will you sell me another one of these for the same price I won this one at?

A. These items are only available in auction. Please check out our buy it now store items to see what we have available for immediate purchase.

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Q47. I need ten of these, how much?

A. Items are only available in auction. We do not sell in bulk quantities, unless items are all won fairly via auction.

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Q48. Do you sell outside of eBay?

A. We do not sell outside of eBay.

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Q49. Do you trade?

A. At this time we do not accept trades.

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Q50. How much do you want for this item to end the auction early?

A. We will not end the auction early. Please check out our buy it now store items instead.

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Q51. Do you have a buy it now price for this item?

A. Items that have a buy it now price are advertised as buy it now. Please visit: www.TheStratosphere.org There may be another auction for the same or similar item that is ending sooner.

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Q52. Are you open to offers on this item?

A. Items that we accept offers on will say Buy It Now or Best Offer. If it only says Buy It Now the item is only available at the price advertised.

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Q53. I won this item, but there are some other parts I need. Can you quote me a price to add these items?

A. Everything that we have available can be viewed at www.TheStratosphere.org Please check out our buy it now store items to see what we have available for immediate purchase.

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Q54. I am looking for ….. Can you special order it for me?

A. We do not special order items. Everything that we have available can be viewed at www.TheStratosphere.org

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Product Information

Q55. Can I mix and match parts from different models?

A. The specs vary on different makes and models and we do not recommend trying this unless you have researched the items and have determined that they will fit together properly.

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Q56. Can I put a Tele neck on a Strat body and vice versa?

A. This can be done, but we do not always recommend it.

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Q57. Will any Fender neck fit on any Fender body as long as they are the same type (ie: Strat with Strat, Tele with Tele etc…)?

A. We can't say for sure. Many people mix and match different models, but it may require additional setup. We personally wouldn't recommend it. For the most part, it is safer to match American w/ American, Mexican w/ Mexican, Japanese w/ Japanese etc... However, this does not guarantee that there will not be any issues pairing different models that were manufactured in the same country. Before attempting, we strongly suggest consulting with a Luthier.

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Q58. Will this fit a Squier?

A. It most likely will not.

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Q59. What are the specs for this item?

A. The official Fender Website offers detailed specifications for most of their models. The site also has other useful links that may be of help to you.

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Q60. What type of wood is this body made of?

A. Unless otherwise stated it is Basswood.

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Q61. What is the shape of this neck?

A. Unless otherwise stated it is "C" shaped.

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Q62. Does this tremolo have a steel block?

A. If the tremolo has a steel block it is stated in the auction description.

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Q63. What is the mounting hole spacing and string hole spacing on this vintage Strat tremolo?

A. 50’s/54/57/58/60’s/62/65/66/68/70’s/72 Reissues, Deluxe Player, Stevie Ray Vaughan, Eric Johnson, Kenny Wayne Shepherd, Robert Cray and Ritchie Blackmore models have 2 3/16” mounting and string hole spacing. The Mexican Buddy Guy model, Lonestar, Roadhouse, Blacktop, Road Worn Player, Modern Player Marauder and Mexican Vintage Style Synchronized Tremolos have 2 1/16” mounting and string hole spacing. The USA vintage has 2 3/16" mounting hole spacing and 2 1/16" string hole spacing.

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Q64. Does this body have a Nitrocellulose finish?

A. If the body has a Nitrocellulose finish it is stated in the auction description.

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Q65. Do you have a wiring diagram for these pots?

A. The official Fender Website offers wiring diagrams.

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Q66. What position is this pickup for?

A. We state the pickup position in the description.

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Q67. Where was this part made?

A. Most auctions list the make of the part in the details section. Note: 1952/54/57/62/65/67/68/69/70's/71/ 72 Strat/Tele reissues are made in the USA or Japan- check the description for the make. The Showmaster, Lite Ash and Koa are Korean models. The Standard and Deluxe Player are Mexican models. Note: 50's/60's/70's/72's are made in Mexico unless otherwise stated.

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Q68. Is this item new?

A. This information is located in each listing under the condition category. Our rating system from best to worst is as follows: New, Mint, Excellent, Very Good, Good, Fair and Poor.

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Q69. Will this case (hardshell or gigbag) fit an acoustic guitar?

A. Unless stated otherwise, our cases are designed to fit electric Fender Strats and Teles.

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Q70. Can you tell me the specs for this pickup?
  • Texas Special Strat Bridge - DC Resistance: 6.50K-7.10K Inductance: 3.58 Henries.
  • Texas Special Strat Mid - DC Resistance: 6.5K Inductance: 2.6 Henries.
  • Texas Special Strat Neck - DC Resistance: 6.2K Inductance: 2.4 Henries.
  • Texas Special Tele Bridge - DC Resistance: 10.5K Inductance: 3.95 Henries.
  • Texas Special Tele Neck - DC Resistance: 9.5K Inductance: 3.3 Henries.
  • Lace Sensor Blue - DC Resistance: 12.8K.
  • Lace Sensor Silver - DC Resistance: 7.1K.
  • Lace Sensor Red - DC Resistance: 14.5K.
  • Tex Mex Strat Bridge - DC Resistance: 7.4 K.
  • Tex Mex Strat Mid - DC Resistance: 6.4K.
  • Tex Mex Strat Neck - DC Resistance: 6.4K.

Miscellaneous Information

Q71. If I win the auction what is included?

A. In all of our auctions everything that is included is pictured, unless otherwise stated.

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Q72. I need to cancel my bid. What should I do?

A. You can cancel your bid by filling out the eBay Bid Retraction Form.

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Q73. I won/committed to buy this item, but I no longer want it. Will I be penalized if I don’t pay?

A. When you enter a bid or commit to a Buy it Now item you are entering a binding contract and we hope you will follow through and complete the transaction by paying for the item. However, if you choose not to we will relist the item and depending on the circumstances your account may be blocked.

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Q74. I won and have paid for this item. It has not shipped yet, but I no longer want it. Can I get a refund?

A. If we read your message before the order ships we will issue a full refund and relist the item. Since we normally ship within one business day we may not read your message in time to stop shipment. If this happens you can return the item for a refund.

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Q75. Can you swap the item I won with…..?

A. We do not swap items. When you bid or buy an item you are entering a binding contract and we hope you will follow through and complete the transaction by paying for the item. However, if you choose not we will relist the item and depending on the circumstances your account may be blocked.

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Q76. If I purchase all the parts can you assemble it for me?

A. We do not perform any assembly at this time.

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Q77. I have received my order and there is a problem. What should I do?

A. Please send us a message through the eBay system briefly explaining what the issue is and we will contact you within three business days.

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Q78. I have received my order and there was something wrong with the item. I had it repaired. Will you send me a partial refund for the repair?

A. Under no circumstances will we send a partial refund for merchandise that has been repaired without our authorization. Once an item has been modified from the condition it was received in a partial refund or the option to return the merchandise for a replacement or refund is null and void.

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Q79. I have some questions. Do you have a phone number I can call and speak with someone?

A. Due to the number of questions and comments we receive daily we have found that utilizing eBay’s “ask the seller a question” and email contact are the best means of communication to help us provide our customers with the service they need. We respond to as many messages as we can and as quickly as possible. Please allow up to three business days for a reply.

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DISCLAIMER: The STRATosphere is not affiliated with Fender Musical Instruments in any way.

Strat®, Stratocaster®, Esquire®, Telecaster®, Tele®, Jazzmaster®, Jaguar®, Mustang®, P Bass®, J Bass®, Squier® and Fender® are registered trademarks of Fender® Musical Instruments