 |
| Q:What is your return policy? |
|
| A:This is clearly stated in our store policies page.
We accept returns within 7 days subject to 20% restocking fee.
However, if the return is due to a mistake by us or the item is damaged or not as described,
we will refund your payment 100% including shipping cost. |
| Q:Do you combine shipping? |
|
| A:Yes we do. Most of our listings have automatic calculation of our shipping costs. The system should automatically do that for you. Each additional item is subject to a nominal fee. If you encounter any problem with that, do not hesitate to contact us and we will adjust your invoice accordingly. If you are not sure, ask for a revised invoice |
| Q:When can I expect my order to arrive? |
|
| A:We normally ship within one business day after your payment is cleared. For shipments to US addresses, the time is 2-9 working days for standard shipping. Expedited and next day delivery are also available. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Some of our listings have automatic shipping calculation. Just enter your zip code and the system will give you the various shipping methods and cost for each method. We normally use UPS and usps for shipping and we reserve the right to use either shipper for faster service at the time of shipping. |
| Q:Do you ship internationally? |
|
| A:Yes, we do. Just enter your country and the system will automatically give you a cost using USPS priority and express. These are the two shipping methods that we found to be reliable. |
| Q:What is the size of the Jersey? |
|
| A:We have often included the size of the Jersey in the item description. If the size is not listed, it means we had several sizes at the time of the listing. Please send us your size need and an accepted alternative and we will check our inventory to see if it is available.
Jersey Size:
M=48 L=50 XL=52 2XL=54 3XL=56 4XL=58 |
| Q:Can I make an offer to purchase an item? |
|
| A:We guarantee that our prices are the lowest anywhere, but for some items, we have provided a means where you can make an offer. That does not mean that you cannot make an offer on any other item. All what we ask is for you to make a reasonable offer. Please send all offers directly to sales@sportsfanzone.com |
| Q:What if I have a problem with my purchase? |
|
| A:We will work with you to resolve any problem with you to your satisfaction. Just give us a chance to prove our genuine desire to provide the best service. We want you to be 100% satisfied as we rely upon repeat business. |
| Q:Can I call you to ask a question? |
|
| A:We may not be available 24 hours to answer your questions bt phone. However, send us your phone number and the time you are available and we will call you as soon as we can. We will answer your emails 24 hours a day, |
| Q:Do you provide a discount if I buy more than one item? |
|
| A:Yes, we do. It depends upon the number of the items and the total price. Send us your list and we will send you a quote. In most cases, the system will automatically calculates your discount if your total purchase exceeds a certain amount. |
| Q:Do I have to pay Texas sales tax? |
|
| A:We are a Texas-based business and therefore we must charge sales tax if the item is shipped to a Texas address. However, if you are a legitimate reseller, send us your tax ID and the tax will be waived. |
| Q:Can you send my purchase to an address other than my billing address? |
|
| A:If you use paypal or a credit card for payment, we can only send your purchase to the address you have registered with PayPal/eBay. This is for your financial safety (and ours). If you want to send the item to a different address, please contact us for assistance. |
| Q:Do you accept credit cards, personal checks and/or eChecks? |
|
| A:You may pay with your credit card using the PayPal system. Just click through the check out procedures in eBay for PayPal and follow the instructions. eBay does not allow payments by checks. However, we may make special delivery and pickup. Please contact us for assistance. |
| Q:What if I have a question which is not answered here? |
|
| A:Send us an email to sales@sportsfanzone.com. We usually respond within 24 hours. |
| Q:How do I request the special discount? |
|
| A:We sometimes give our preferred customers special discounts. We also make some special offers to everybody. Each is given message to enter. Please submit your request for the discount with 'ask the seller a question' before you pay to allow us to send you a revised invoice. Or just send an email to sales@sportsfanzone. |
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