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| Q:May I pick my item up locally ? |
|
| A:We are sorry, but simply for the sake of internet security we do not offer local pick-up. |
| Q:Will I receive a warranty INFORMATION card with my Maui Jims? |
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| A:If your sunglasses are one of our new sets: Yes, you will receive the warranty INFORMATION card, and ALL paperwork from the manufacturer. |
| Q:Will you ship to another country other than the USA or Canada? |
|
| A:No, please do not ask us to make an exception. Our shipping policies are clearly defined. |
| Q:Will you combine shipping? |
|
| A:Yes, you will only have to pay for one item's shipping. The discount will be given at time of Payment. |
| Q:Will I receive a warranty card with my Costa Del Mar glasses? |
|
| A:What's great with Costa Del Mar is there are no warranty cards to fill out and mail! All of their products come standard with a warranty. Simply visit Costadelmar.com for further information. |
| Q:When will you ship my item? |
|
| A:Your item will ship within 24hrs of payment CLEARING. (We are not able to ship on days USPS does not operate). |
| Q:How do I return my item for a refund? |
|
| A:We will gladly refund your original purchase. To qualify for a refund, please return the item (according to the ads policies within 3 days of your delivery date recorded by USPS) to the return address on the box. For your protection, ship them insured and with tracking information. Please after shipping, email us the tracking info quickly. |
| Q:I live in Canada, can you mark the item as a gift ? |
|
| A:While we understand the cost of importing an item into Canada can be costly, we are a business and marking a purchase as a gift is illegal. We are sorry but we are not able to mark your purchase as a gift. We are sure you understand. |
| Q:Will you accept another payment other than Paypal ? |
|
| A:No, PayPal is the safest payment method for both buyers and sellers, and we are not able to make exceptions. |
| Q:Will you ship to another address other than my PayPal address? |
|
| A:No. We are only able to ship tho the adress linked to your PayPal address...Please update it berfore you buy. |
| Q:Will you ship another carrier other than USPS |
|
| A:Thanks for asking, but we only use USPS. |
| Q:Do the glasses come in the manufacturer's box ? |
|
| A:Simply because of the way we inventory and store our bulk stock, many times we do not utilize the manufacturer's boxes as they tend to take up valuable space. |
| Q:When will I receive my feedback? |
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| A:Here at the Sunglass Store, we believe feedback is very important. We will immediately leave your 5-star feedback within minutes of receiving payment. We strive to be a 5-star seller! |
| Q:Do you have any other models or styles that are not listed ? |
|
| A:We appreciate you asking, however all we have available at this time are listed. |
| Q:Will you accept a Best Offer ? |
|
| A:Thank you for asking, but we do not accept best offers if the item does not already contain a Best Offer option. Please DO NOT ask us to end the item early or reduce the price. |
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