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| Q:What is your return policy? |
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| A:Return the item unused and as received, within 7 days after receipt for a full refund, less only shipping charges. Returns will be accepted for items which are 'significantly not as described' color decor harmony would not qualify for a return, as our photograpy is second to none, we are a small company and do not offer goods on 'sale or return'. |
| Q:Do you combine shipping? |
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| A:I will conbine shipping for 2 or more items purchased within 2 days as this is my normal turn around time, once 1 item has already been dispatched I cannot combine shipping with another. |
| Q:When can I expect my order to arrive? |
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| A:I ship with UPS ground (lower 48 states and Canada. For Alaska and Hawaii I ship with USPS. Orders are normally dispatched within 48 hours (except Sunday). UPS will normally deliver within 5-6 working days. I ALWAYS supply UPS tracking information directly by email and USPS confirmation of dispatch when appropriate. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Shipping is calculated automatically by eBay on my listing according to UPS and USPS currents rates, and your ZIP or Postal Code. Each item is accurately weighed before packaging and I charge a small $5.00 packaging and handling fee with each order. We also try to have a 100% re-cyclable policy in our packaging materials, using Kraft recyclable. |
| Q:Do you ship internationally? |
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| A:Yes, I ship Globally by USPS Priority International with USPS tracking and with optional insurance. Faster international shipping is available through both USPS and UPS but at higher cost. |
| Q:What is your policy towards customer dissatisfaction. |
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| A:I would like to think that I treat each and every one of my customers fairly and with equaminity. Before entering any dispute, please contact me by email directly, through eBay or by telephone at 503-398-5002. I will always resolve any dispute whatsoever in your favour. There is no need for negative feedback. |
| Q:Do you accept offers on an auction item |
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| A:Should the item I am auctioning not have a 'Buy it Now' buttom, please email me, I will always consider an open fair offer and if acceptable I may end the auction early. |
| Q:Do you accept queries about 'second chance' items or items you may not have available. |
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| A:It sometimes occurs that a potential buyer misses an opportunity to buy an auction item, should this happen to you, I have great resources and may well be able to source and offer you a similar item. |
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