Store Policies
Invoices / Checkout
In order to expedite your transactions, we utilize a third party checkout system to process all of our invoices. You may access this system by either following the checkout link provided on the auction pages, or through the emails sent to you after auction end.
This system will automatically combine all items you have won, allow you to add additional items if you'd like and checkout with the reduced shipping charges.
Payments
Payment is due within 7 days. We are happy to combine shipping; however payment must be received within 7 days from the first auction ending date and due to volume we are unable to extend this timeframe. If you are looking at other items, the majority of our items are available for immediate purchase in our store for the same price as on auction.
Our system will automatically file an unpaid item alert for payments not received by the 7th day.
We accept:
MONEY ORDERS - for immediate shipment.
PERSONAL CHECKS - Accepted from members with feedback ratings over 10 and no negatives for returned checks. Returned checks are subject to a $25 fee. Checks must be drawn on a US Bank. Shipment will be delayed 10 business days for the clearing period. Please send these payable to HDC at PO Box 742, Arnold, MD 21012.
BIDPAY (WWW.BIDPAY.COM) – Credit cards are accepted, the user id is Thewalldecorstore to send payments.
CREDIT CARDS - Please contact us for instructions on how to process credit card payments.
CREDIT CARDS / PAYPAL - Credit cards are only accepted through Paypal at this time. The ship to address MUST be filled in on Paypal's shipping form to ship there. Please do not put the address in the notes section as I do not see it and your package will not be shipped to that address. You can add addresses on your Paypal account by going to the My Profile tab, then click on add address. Then use this as your ship to address, otherwise it will be shipped to your confirmed address as given.
Shipping
Items are shipped within three business days (Monday through Friday)! On rare occasions your shipment might be held a few days if an item is being sent from my supplier. If this takes longer than 5 days, we will either ship the items in stock and ship the back-ordered item at a later date or notify you and give you the option for a refund or to continue waiting. INSURANCE is included up to $50, and is mandatory and extra for items over $50 and all international packages. This will be included in your invoice for combined items. Insurance is valid for all items not received. This package protection covers items not delivered by the post office or delivered damaged. If an item shows that it has been delivered to your requested address then disappears we are not responsible for this item. Items not delivered will be submitted for tracing to the post office after 15 days, and will be considered lost after 30 days. Claims of damaged items are available for EXCHANGE ONLY!
Returns
Please contact us for a Return Authorization number if you would like to return an item.
Returns are accepted if mailed within 30 days of receipt date for exchange or refund of the item purchase price only. Items received after that time frame or without a Return authorization number are subject to a 25% restock fee. We will refund the purchase price only, the shipping charges are non-refundable.
If the order is placed with a free / discounted shipping promotion, any returns will have the regular shipping costs deducted if the order would no longer qualify for the promotion.
To receive credit, transfer type items MUST be shipped in a box and returned so that the design is not folded or creased in any way.
If the item is damaged and non-resalable we will not provide a refund.
Customer Service
We strive to make your shopping experience a great one. We are available by phone or email during our regular business hours. Please don't hesitate to contact us with any questions.
Phone number: 410-800-4876 Hours: M-F 9 AM - 3 PM EST
Email: sales@wallsandcrafts.com
| 
)
