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FrequentlyAskedQuestions:
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Where
do you get your items from? |
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We
have a large variety of manufacturers and
wholesales worldwide from whom we purchase
overstock, closeouts and other merchandise
at great deals - which we then pass on to
you. |
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Do
you ship to my country? |
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In
addition to shipping within the US, we also
ship to Canada. |
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How
can I contact you? |
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You
may contact us through the "Ask Seller
Question" link near the bottom of our
eBay listing pages, by emailing us at info@thefactorydepot.com
or calling us toll-free at 866-466-1068. |
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How
Long Does It Generally Take To Process An
Order? |
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How
long does it generally take to process an
order? It takes one to two business days for
us to process an order (prior to shipping
it). Once the order has shipped, your estimated
time of arrival will be determined by your
selected shipping method and your local FedEx
guidelines for delivery |
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What
Should I Do If An Item Is Missing From My
Order? |
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First,
verify that you've received a box for each
tracking number associated with your order.
If all boxes have been delivered but you're
still missing an item, check the packing material
for small items. Please call BeachCamera Customer
Service at 866-446-1068. begin_of_the_skype_highlighting.866-446-10681
if you're unable to locate an item. |
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Do
All Of The Products You Sell Carry A Warranty? |
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All
merchandise is brand new, factory fresh and
includes manufacturer's USA warranty unless
clearly stated to the contrary. For example
our open-box merchandise which we sell at
closeout prices. |
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What
is your return policy? |
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- Refunds
Refunds are applied to the payment method
used at the time of purchase 5-10 days
after receipt of the returned merchandise.
We will only refund the value of the merchandise
returned, not the shipping charge
- Exchanges
If you purchased a product from TheFactoryDepot
that you wish to exchange for an alternative,
you can return the item for a refund and
simply place a new order for the item
you desire. We do not apply a refund credit
to your new purchase
- Defective
Item
An item that was discovered to be defective
upon receipt can be replaced with the
same model only. You may also return a
defective item for a refund.
- Damaged
Items
All Packages are inspected for damage
before they ship from our warehouse. If
your package has been damaged in transit,
please contact us immediately. We must
be informed of all shipping related claims
within 1 busines day after the date of
receipt. We do not issue refunds for returns
of damaged merchandise. An item that was
discovered damaged upon receipt will be
replaced with the same model only.
- Return
Shipping
Return shipping cost (the cost to send
an item back to our store) is like or
comparable to your cost of driving to
any store for returning an item, which
is not reimbursable. Therefore, we do
not reimburse any return shipping cost.
If an item you received is defective,
we will certainly replace the item with
a new one, however we do not cover or
reimburse the shipping cost for returning
defective merchandise back to our store.
We will ship the replacement product to
you at our cost, and use every good measure
to ensure that the replacement order is
processed quickly.
- Replacement
We will send a product replacement after
the authorized return has completed our
receiving/inspection process. The replacement
will ship within four business days following
our receipt of your return. Please allow
additional processing time after Holidays.
Although it is our goal to ship a replacement
as quickly as possible, we do not send
replacements before we receive and inspect
the returned merchandise. To receive a
replacement more quickly, you may place
a new order for the same item (shipping
not included), and we will issue a refund
for the full value of the returned product
(including shipping), upon completion
of our return process.
- Returning
Items
Please contact us at 866-446-1068 or email
us at return@thefactorydepot.com to rewuest
a RA number before you return item. All
returned merchandise must be in original
condition, and must include the original
factory box (UPC bar codes and serial
numbers must be intact) and factory packaging
(e.g. foam, plastic, wrappings, etc.),
peripherals (e.g. battery, charger, cords,
straps, etc.), included warranty cards
(without markings), and all instruction
booklets and paperwork. The RA number
or any other inscriptions must not be
written or printed on the product box
or packaging. We will not process the
return if any of these conditions are
not followed. Retuned merchandise that
is lost or damaged during transit is solely
the shipper's responsibility. It is important
save the tracking information and to properly
insure all merchandise being returned
to TheFactoryDepot.
- Return
Exception
Although we have a very flexible return
policy on most of the items we sell, there
are some exceptions.
The following items may not be returned.
A/V Furniture, A/V Receivers, Apple ipods,
Consumables, including but not limited
to recordable media, film, digital memory,
tapes, batteries, paper, and ink. Mobile
phones Panasonic DVD recorders Computers
Software (after opened) Televisions Wall
mounting brackets (after the manufacturer's
box has been opened) Special order items.
All televisions come with a full ManufacturerÂ’s
Warranty. All TVs 32” and higher
include in-home service. If defective,
they will be serviced (repaired or replaced)
by a manufacturer authorized service technician.
TheFactoryDepot can help you locate your
nearest Authorized Service Center.
- Warranty
Please contact us for any questions surrounding
the manufacturer warranty.
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Design
by Sally Milo - GOing1nceLLC
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