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| Q:What is your return policy? |
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| A:If your item is defective or not as described please notify us within 48 hours of receiving the item to start the return process. Once the item is received back we will provide a full refund.
If you would like to return your item for any other reason please contact us within 7 days of receiving the item. |
| Q:Do you combine shipping? |
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| A:Yes we do combine shipping as long as items are paid for at the same time and the items will fit in the same box. |
| Q:When can I expect my order to arrive? |
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| A:Item are normally shipped 1-2 business days after we receive payment.
Domestic shipments should arrive within 4-5 business days.
International shipment vary as follows:
First Class International (17+ business days)
Priority International (6-12 business days)
Express International (3-8 business days) |
| Q:How much is the Shipping and Handling Charge? |
|
| A:You may use the shipping calculator in the listing to calculate shipping to your address. |
| Q:Do you ship internationally? |
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| A:We will gladly ship internationally.
You may use the shipping calculator in the listing to calculate shipping to your address. |
| Q:Will you mark my international purchase as a gift? |
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| A:For legal and accounting reasons The Fine China Store is unable to mark items as gifts or declare a value lower than the purchase price on customs forms.
The declared value will be the purchase price and DOES NOT include shipping charges. |
| Q:What forms of payment do you accept? |
|
| A:We accept the following forms of payment:
* Paypal
* Check (must be in United States Dollars - USD)
* Money Order (must be in United States Dollars - USD)
* Credit Card (Visa, Mastercard, AmEx, Discover) |
| Q:Do you charge sales tax? |
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| A:All shipments to Texas will be charged 7.25% in sales tax. |
| Q:Are your items new and first quality? |
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| A:All our items are new and first quality unless the description specifically states otherwise. |
| Q:If I order 6 or more of a single item will you give me a discount? |
|
| A:We do offer discounts for bulk purchases. |
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