Are your watches new or used? back to top
All our watches are 100% brand new, and never used. They come in the original manufacturer’s box with all documentation and serial numbers intact.

Why should I purchase a watch from your company? back to top
Our top ten reasons to buy from us:

1. We have been in the watch business for over 9 years. Our long and successful history has earned us a proven reputation for personalized service, quality merchandise and customer satisfaction.
2. We have over 2500 positive feedbacks on eBay.com, with a 100% positive feedback rating. Click here to review our feedback!
3. We have a courteous, professional, friendly, and knowledgeable staff offering outstanding customer service. We guarantee 100% customer satisfaction as our testimonials attest.
4. We purchase our watches from respected dealers and well-known industry wholesalers.
5. We offer free shipping with insurance.
6. We have a 30-day return policy.
7. We warranty our watches for two years from date of purchase.
8. We offer great savings and competitive pricing
9. We offer secure transactions with superior fraud protection.
10. We are a proud member of the Better Business Bureau and participate in the BBBOnline reliability program.

How do I know that my watch is authentic? back to top
The authenticity of the watch can be confirmed via the serial number that is engraved on the back of the case of the watch. The serial numbers are engraved by the manufacturer as a way to track the sale of the watch and are regarded as a seal of authenticity. Some online retailers scratch the serial numbers off the back of the watch, or sell replicas without serial numbers at all - we do not! The serial numbers remain intact on every watch that we sell. It's simple and easy to verify the authenticity of your watch at any authorized retailer. Once you purchase the watch, you can bring it to an authorized dealer and they can verify the authenticity of the watch based on its serial number. We guarantee our watches to be authentic and we are willing to stand behind every watch we sell.

Are you an authorized dealer? back to top
We are not authorized dealers for the brands that we carry, and are therefore able to avoid the manufacturer’s pricing controls. We purchase our watches from respected industry sources.

How are you able to sell your watches for so cheap? back to top
Because we are not authorized dealers, we are able to avoid the manufacturer’s pricing controls. Since we do not have a showroom, we are able to maintain low overhead costs. We also have a very low markup on our merchandise, so we can forward those savings over to you.

Do the watches come with serial numbers? back to top
All our watches come with the original serial numbers intact and never removed. This ensures the authenticity of your watch.

Do the watches come with a box and documentation? back to top
All our watches come in the original manufacturer’s box with all documentation. However, since we are not authorized dealers, the manufacturer’s warranty may not be included. You will receive a one year warranty from The Watchery in its place. Please note that if the manufacturer’s warranty is included, it is not valid unless it is stamped by an authorized dealer. Since we are not authorized dealers, we are not able to stamp the warranty.

Do your watches come with a warranty? back to top
Since we are not authorized dealers, although the manufacturer’s warranty may come in the box, since it does not have an authorized retailer stamp on it, chances are it will not be honored by the manufacturer. For this reason, we include a 1 year warranty from our company.

How long does it take to receive my watch? back to top
So long as your order is received and verified before 3:00 PM EST, and the watch is in stock, your order will ship out the same day. If you choose overnight delivery, you should receive your watch by 10:30 AM the next business day. For 2^nd day delivery, you will receive it 2 days later. And for FREE ground delivery, depending on where your item is being shipped, you should expect to wait about 3-5 days to receive your watch. (The closer you are to our New York warehouse, the shorter time period you can expect). International priority delivery takes about 2-5 business days. We will provide you with a tracking number as soon as your order is shipped so you can track it online and see when it is going to arrive.

What type of payments do you accept? back to top
For domestic & international orders, we accept:
• Paypal
• Bank Wire transfer

How much do you charge for shipping? back to top
We are pleased to offer FREE overnight shipping within the USA & FREE International shipping worldwide!. Insurance is included.

Do I have to be available to sign for the package? back to top
For your safety, all our packages are shipped signature required. You will need to be home to sign for the package. If you do not want to have to stay home for the package, you may choose to upgrade to overnight delivery, which is guaranteed by 10:30 AM. Otherwise, if you are shipping it 2^nd day air or ground, it can be delivered anytime throughout the day. If you are not home, the package will not be left at your door. A note will be left to inform you when they will come again to deliver your package. Alternatively, you can call the company (UPS or FedEx) to arrange a drop-off time.

Do you ship to addresses other than the credit card billing address? back to top
We have recently started to accept credit card orders where the billing and shipping addresses are not the same. In order to prevent fraud, every credit card order that is being shipped to an alternate shipping address goes through a third party verification system. We can only process and ship your order once we have received confirmation from the verification company that your order verifies. Our verifiers may attempt to contact you via email. Please make sure to check your SPAM, JUNK or BULK email folders for an email from "Identity Verification System" or "no_reply@verificator.com." Please make every effort to reply to any emails or phone calls you might receive from them, to expedite the handling of your order.

Do you ship to unconfirmed paypal addresses? back to top
We can only ship to the paypal appoved address.

Do you ship to P.O. boxes, APOs or FPOs? back to top
Deliveries to P.O. boxes, APOs and FPOs are shipped using the US Postal Service. Since we do not routinely use the postal service to ship our orders, deliveries using the US Postal Service can be considerably delayed.

Do you ship internationally? back to top
We ship to most international destinations via insured international express delivery, which usually takes 2-5 business days.

Will I have to pay customs? back to top
Yes. We are not responsible for customs, duties, VAT or any other taxes your shipment is subject to. Since customs policies vary widely from country to country, we urge our international customers to contact their local customs office for an estimate before ordering. Please note that we must declare the full value that you paid for your watch on the shipment.

Do you accept international credit cards? back to top
Unfortunately, we do not accept international credit cards for ebay purchases.  

Do you have more watches for sale besides for the ones on ebay? back to top
If you cannot find a particular watch for sale on ebay, please contact us via email to see if we have it, or if we may be able to special order it for you for sale on ebay. 

What do you do to ensure security and prevent fraud? back to top
We use state-of-the-art data encryption technology on our website to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use an Internet fraud protection screening system to protect your identity and your credit card transactions.

Can I see your watches when I visit New York? back to top
In order to give you the best possible prices, we try to keep our overhead costs to a minimum. Therefore, we do not run a retail store or showroom. All our  watches are stored in our New York City warehouse, where we are not insured to allow customers inside. However, most of the watches we carry can be found at a local retailer, where you can go to see the watch in person. If you cannot find a particular watch at a retail store, and you have would like more information, such as its size, color etc. feel free to call us and we would be happy to assist you.

Where do you get your watches? back to top
We buy our watches through authorized dealers and distributors and other legitimate established lines of distribution within the watch industry. We do not sell refurbished watches or manufacturer's rejects!

Do you buy preowned watches? back to top
Since we only sell 100% brand new watches, we do not buy any preowned watches. If you are trying to sell a preowned watch, we recommend selling it on eBay.

What is your return policy? back to top
All timepieces purchased from TheWatchery on eBay (exceptions apply, see below.) may be returned in their original, unused condition for a full refund of the purchase price** (minus our actual shipping costs (minimum $19.95)) or store credit for an exchange. All original factory tape, plastic protectors and stickers must be intact and never removed. All shipping and handling costs in connection with returns are the responsibility of the customer. If you would like to return a watch please contact us for the mailing address. In order to process your return, you must include our return form.

Please make sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no blemishes. All our watches are 100% brand new and should keep accurate time. Once the watch is worn or sized (and even if it is unworn but the plastics/tags have been removed) we cannot accept a return of the watch. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty. We will not replace or refund a watch once it has been worn (or the plastics/tags have been removed). We will not accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing.

Please note:

1. All returns must have a pre-assigned Return Authorization No. (RA#) from The Watchery. Please contact us prior to your return for your RA#. This number must be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will be refused.
2. All products must be returned in their original unworn condition (with the the bracelet, strap or clasp never sized) including packaging, manuals, protective tape/plastics & hanging tags fully intact and never removed from the watch.
3. The order must be returned within 14 days from the date of delivery. If the watch is a gift and you are in need of an extension please contact us prior to purchasing.
4. Returns will be credited in full minus the actual shipping cost**
5. Credit will be issued in the same form as payment received.
6. Returns must be shipped via prepaid insured traceable delivery (for e.g. UPS or FedEx) Please note: FedEx does not insure watches valued above $500. If your watch is valued above that amount please use an alternate shipping method.
7. The tracking number for your return must be emailed to us upon shipment. 
 

*We do not accept returns on watches that are marked FINAL SALE.
*All international orders are final sale.
**Actual overnight shipping costs will be deducted (for domestic orders). If our shipping costs exceed $69.95/$49.95 (for international orders), the actual cost will be deducted.

Do I have to pay tax? back to top
All items shipped within the state of New York ONLY will be charged 8.625% sales tax.
Sales tax is NOT applicable on orders shipped anywhere outside of New York State.

Who will repair my watch if it breaks? back to top
Since we are not authorized dealers, all our repairs are done in-house under our 1 year warranty. Our watch repairmen are very experienced and have worked with watches worth over $100,000.00. In addition, we do our best to repair the watch quicker than if you were to return it to the manufacturer, which can take several months. Depending on what is wrong with your watch, it may take between several days to several weeks to repair. You can always contact us to check the status of your watch repair.

Do you carry watch straps? back to top
We do not carry watch straps or parts of any kind. If you are in need of a watch strap, or additional watch links, we recommend that you contact the manufacturer directly.

Do you size watches? back to top
If you purchase a watch with a metal bracelet, there is a good chance you will have to have one or more links removed to fit your wrist properly. This is best done when the wearer is present so that the watchmaker can see the shape of your wrist to determine which links to remove. Sometimes it is better to remove a link from the right side of the watch, other times they will opt to remove it from the left side, depending on the size of your wrist and how the watch fits. You may also need to remove only a half link, as opposed to a full link. That is why we do not remove the links for you.

We suggest that you take your watch to a reputable local jeweler for sizing. Expect to pay a nominal fee (around $5-$10) for this service. After the links are removed, keep the extra ones! Occasionally, a watch bracelet may break and it is a lot easier (and cheaper) to have the bracelet repaired with your own links than ordering and shipping new ones. In the case that a watch bracelet is too short (not the usual case), sometimes a full link or half link can be ordered from the manufacturer. Depending on the availability of the watch (if it is new or discontinued) and manufacturer, the prices can range from $25/link to $150/link. If your wrist is larger than most, you should contact the company before purchasing and ask them to measure the bracelet for you to make sure it will fit. If it is too small, and you really like the watch, you can contact the manufacturer to find out if you can order additional links.

Can I size my watch myself? back to top
Do not attempt to size your own watch! You may damage or scratch the watch and bracelet. We recommend that you take your watch to an authorized dealer or reputable local jeweler for sizing.

What is the difference between an automatic and a mechanical watch? back to top

The main difference between a quartz watch and a mechanical watch is that a quartz watch runs on a battery and a mechanical watch has an intricate movement that is relied on to keep time. There are two types of mechanical watches: manual and self-winding automatic. Here is a detailed explanation of each type.

QUARTZ WATCHES
If you are looking for a watch you can rely on for accuracy, we would recommend a quartz watch. You never have to worry about winding it or wearing it in order for it to work.

In Quartz watches, a specially designed battery activates a Quartz crystal inside the movement that vibrates approximately 33 times per second. These vibrations translate into impulses by a computer chip that drives an electronic motor, which moves the watch's hands.

MECHANICAL WATCHES
If you are the type of person who appreciates mechanical things, or the beauty of the complications found in a mechanical movement, a mechanical watch is right for you.

Mechanical watches typically run for about 40 hours on one full winding of the mainspring. The power reserve on a watch indicates how much time a watch will function when not worn, or until it is wound up again. Few watches on the market today can run up to 8-10 days without being wound. Some prefer to use a watch winder so that their automatic watch can run continuously without being worn.

Manual: In a manual watch, the wearer must turn the crown (button on the outside of the watch's case) to wind the mechanism.

Self Winding Automatic: In a self-winding or automatic watch, you do not need to wind the mechanism, you just need to wear the watch. The movement in an automatic watch is activated by a rotor, which turns by the force of gravity with the regular movements of the wearer's wrist. Automatic watches are more or less reliable, although at their worst, they can gain or lose about 10 seconds per day. An automatic timepiece needs to be worn for about 10-15 hours until it is fully wound. COSC certified automatic movements (called chronometers) are tested by the Swiss Official Chronometer Testing Institute ("Contrôle Officiel Suisse des Chronomètres") and can gain 6 or lose 4 seconds per day (-5/+8 for watches with a diameter greater than 20mm).

Can I go swimming with my watch? back to top
From our experience, we would not recommend to swim with a watch that has a water resistance of less than 100 meters or 10 bars/atm’s.
Watches used to be deemed "waterproof," however, the International Organization for Standardization prohibited the use of the term waterproof. They also issued a standard for water resistant watches. Water resistant watches are made up of special gaskets which form a watertight seal. A sealant is applied as well, to help keep the water out. The material of the case is also tested to pass as water resistant. Watches are tested for water resistance in still water. It must be noted that a watch with a certain meter rating is tested for water resistance under still water, with the watch being stationary. It does not take into account if the watch can withstand the pressure that is generated by motion at that depth of water. It is important to keep this in mind when you are purchasing a water resistant watch.

If your watches water resistance is not measured in meters, you can approximate it's resistance by multiplying BARS or ATM's (atmospheres) by 10.

General Guidelines are as follows, but keep in mind that it depends on a specific watches recommendations. Check your watch manual before using near water. Always remember to make sure your crown is pushed/screwed down before immersing in water!

Water resistant - Will tolerate splashes of water or rain (usually resistant to 24-30 meters/100 feet)
50 meter/165 feet - Usable while showering, bathing, dishwashing, and swimming in shallow water (immersion without pressure)
100 meter/330 feet - Usable while swimming, general water sports and snorkeling (surface swimming)
150 meter/500 feet - Usable during swimming, general water sports and snorkeling
200 meter/660 feet - Usable during general water sports, including free diving (skin diving without scuba gear)
300 meter/990 feet - Usable during general water sports, swimming, and scuba diving (to depths which do not require helium gas)
1000 meter/3300 feet - Usable during scuba diving to depths greater than 500 Meters - the limit of human endurance.
DIVERS 150 meters/500 feet - Meets ISO standards and is suitable for scuba diving
DIVERS 200 meters/660 feet - Suitable for scuba diving but not professional deepwater diving

What is a midsize watch? back to top
A midsize watch is a watch that is smaller than a regular men's watch and larger than a regular women's watch. Women who like their watches to be a bit bigger than normal can opt for this size. From our experience, most men find midsize watches to be too small. However, if a man is of a particularly small build, he may prefer this size.
Here are some general guidelines of watch. Keep in mind that sizing depends on the style and manufacturer. Some tend to make very petite watches, while others make larger models. All measurements are approximate and are measured by the width of the case.

Women’s Mini: 23mm-25mm.
Women’s Regular: 26mm-29mm
Midsize: 34mm-36mm.
Men’s: 37mm-39mm
Men’s sport: 40mm-42mm.
Mens XL: 45mm

For a frame of reference, take into account that,

A US quarter is 24.26mm in diameter and 1.75 mm thick.
A US Half dollar is 30.61mm in diameter and 2.15 mm thick.

Here is a great trick that can help you when buying a watch online:

Check the watch specifications to see the diameter of the watch (or in the case of a rectangular watch, the height and width of the case), take out a ruler and draw a circle with that watch diameter (or a rectangle for a tank-style watch). Cut out the shape and put it on your wrist. Voila! Imagine the style and you're one step closer to making your decision.

Hint: If the watch measurements are specified in millimeters, and your ruler does not have millimeters, you can simply convert the millimeters to inches by multiplying the millimeters by .03937. For example, if a watch is 20mm wide, just do 20 x .3937=.7874. You can round that off to .8 and draw a circle with a diameter of a little more than 3/4 of an inch. Or, if you'd rather work in cm, you can convert mm to cm by multiplying the millimeters by 0.1. So 20mm will equal to 2 centimeters. If you're not good with math - just type "convert 20mm to inches" into google and they'll do it for you!

When will I need to replace my battery? back to top
Generally a Swiss battery lasts between 2-5 years (manufacturers suggest to change after 3 years) but it depends on the watch, because some watches eat the batteries faster them others. Within the first year, we will replace your battery under our one year warranty. After that, we recommend that you take your watch to an authorized dealer to have the battery replaced. We do not recommend that you replace the battery at a local jeweler, since most manufacturer’s have a policy not to work on your watch if it has been worked on by anyone who is not an authorized dealer.

FOR MORE QUESTIONS, CONTACT US VIA EBAY AND WE WILL HAPPILY ASSIST YOU!