FREQUENTLY ASKED QUESTIONS
Are your watches new or used?
Why should I purchase a watch from your company?
How do I know that my watch is authentic?
Are you an authorized dealer?
How are you able to sell your watches for so cheap?
Do your watches come with serial numbers?
Do your watches come with a box and documentation?
Do your watches come with a warranty?
How long does it take to receive my watch?
What type of payments do you accept?
How much do you charge for shipping?
Do I have to be available to sign for the package?
Do you ship to addresses other than the paypal confirmed mailing address?
Do you ship to unconfirmed paypal addresses?
Do you ship to P.O. boxes or APOs?
Do you ship internationally?
Will I have to pay customs?
Do you accept international credit cards?
Do you have more watches for sale besides for the ones on ebay?
Where do you get your watches?
Do you buy preowned watches?
What is your return policy?
Do I have to pay tax?
Who will repair my watch if it breaks?
Do you carry watch straps?
Do you size watches?
Can I size my watch myself?
What is the difference between an automatic and quartz watch?
Can I go swimming with my watch?
What is a midsize watch?
When will I need to replace my battery?
Are your watches new or used? back to top
All our watches are 100% brand new, and never used. They come in the original manufacturer’s box with all documentation and serial numbers intact.
Why should I purchase a watch from your company? back to top
Our top ten reasons to buy from us:
We have been in the watch business for over 13 years. Our long and successful history has earned us a proven reputation for personalized service, quality merchandise and customer satisfaction. We have over 125,000+ positive feedbacks on eBay.com.
We have a courteous, professional, friendly, and knowledgeable staff offering outstanding customer service. We guarantee 100% customer satisfaction as our testimonials attest.
We purchase our watches from respected dealers and well-known industry wholesalers.
We offer free shipping with insurance.
We have a 30-day return policy.
We offer great savings and competitive pricing
How do I know that my watch is authentic? back to top
The authenticity of the watch can be confirmed via the serial number that is engraved on the back of the case of the watch. The serial numbers are engraved by the manufacturer as a way to track the sale of the watch and are regarded as a seal of authenticity. Some online retailers scratch the serial numbers off the back of the watch, or sell replicas without serial numbers at all - we do not! The serial numbers remain intact on every watch that we sell. It's simple and easy to verify the authenticity of your watch at any authorized retailer. Once you purchase the watch, you can bring it to an authorized dealer and they can verify the authenticity of the watch based on its serial number. We guarantee our watches to be authentic and we are willing to stand behind every watch we sell.
Are you an authorized dealer? back to top
Although all of our watches are authentic, we are not authorized dealers for certain brands that we carry, and are therefore able to avoid the manufacturer’s pricing controls. We purchase our watches from respected industry sources.
How are you able to sell your watches for so cheap? back to top
Because we are not authorized dealers for all of the watches we sell, we are able to avoid the manufacturer’s pricing controls. Since we do not have a showroom, we are able to maintain low overhead costs. We also have a very low markup on our merchandise, so we can forward those savings over to you. For those brands we are authorized dealers for, we buy in large quantities to get great pricing.
Do the watches come with serial numbers? back to top
All our watches come with the original serial numbers intact and never removed. This ensures the authenticity of your watch.
Do the watches come with a box and documentation? back to top
All our watches come in the original manufacturer’s box with all documentation. In some cases we are not an authorized dealer for that brand so the manufacturer’s warranty may not be included. You will receive an ILS warranty from The Watchery in its place. Please note that if the manufacturer’s warranty is included, it is not valid unless it is stamped by an authorized dealer. Please check ILSWarranty.com for further warranty information and to determine if we are an authorized seller of the particular brand you're interested in.
Do your watches come with a warranty? back to top
We are authorized dealers for many brands we sell, however we are not authorized dealers for every single brand we have listed. For this reason, some brands might have the manufacturer's warranty and others may have the ILSWarranty which typically surpasses the manufacturer warranty coverage time. To view specific warranty information about a brand you're interested in, please visit the ILSWarranty page.
How long does it take to receive my watch? back to top
So long as your order is received and verified before 2:00 PM EST, and your paypal address is confirmed and correct, your order will ship out the same day. For FREE ground delivery, depending on where your item is being shipped, you should expect to wait about 3-7 days to receive your watch. (The closer you are to our Florida warehouse, the shorter time period you can expect). International priority delivery takes about 2-10 business days. We will provide you with a tracking number as soon as your order is shipped so you can track it online and see when it is going to arrive.
What type of payments do you accept? back to top
For domestic & international orders, we accept: - Paypal
How much do you charge for shipping? back to top
We are pleased to offer FREE ground shipping within the USA, including Alaska, Hawaii and Puerto Rico. Additional items are also FREE when shipped domestic ground. Expedited 2nd day for $6.99 and USPS for $2.99 shipping options are available. Canadian International shipping is charged $21.00 and $5 for additional items. Australian International shipping is charged $39.99 and $10 each additional item. All other International destinations are shipped using eBay's GSP Program.
Do I have to be available to sign for the package? back to top
We suggest you follow the tracking and try to be home to ensure a safe delivery of your package. Typically, items over $400 do require the signature of the buyer so please check tracking frequently when the item is expected to arrive.
Do you ship to addresses other than the paypal confirmed mailing address? back to top
We only ship to confirmed paypal addresses. We will not change the address after an order is made. Please verify your paypal is accurate and current prior to purchasing.
Do you ship to unconfirmed paypal addresses? back to top
We can only ship to the paypal appoved address. We will not change the address after an order is made. Please verify your paypal is accurate and current prior to purchasing.
Do you ship to P.O. boxes, APOs or FPOs? back to top
We do ship to P.O. boxes,but we DO NOT ship to APOs and FPOs. P.O. boxes are shipped using the US Postal Service.
Do you ship internationally? back to top
We ship to most international destinations via eBay's GSP Program. Please check the listing to see if your country is available for delivery.
Will I have to pay customs? back to top
Yes. We are not responsible for customs, duties, VAT or any other taxes your shipment is subject to. Since customs policies vary widely from country to country, we urge our international customers to contact their local customs office for an estimate before ordering. Please note that we must declare the full value that you paid for your item on the shipment. We cannot mark it as a gift.
Do you accept international credit cards? back to top
Unfortunately, we do not accept international credit cards for ebay purchases.
Do you have more watches for sale besides the ones on ebay? back to top
If you cannot find a particular watch for sale on ebay, please contact us via email through ebay to see if we have it, or if we may be able to special order it for you for sale on ebay.
Where do you get your watches? back to top
We buy our watches through authorized dealers and distributors and other legitimate established lines of distribution within the watch industry. We do not sell refurbished watches or manufacturer's rejects! For many brands we are direct authorized distributors.
Do you buy preowned watches? back to top
Since we only sell 100% brand new watches, we do not buy any preowned watches. If you are trying to sell a preowned watch, we recommend selling it on eBay.
What is your return policy? back to top
All timepieces purchased from TheWatchery on eBay (exceptions apply, see below.) may be returned in their original, unused and unworn condition for a full refund of the purchase price. or store credit for an exchange. All original factory tape, plastic protectors and stickers must be intact and never removed. If the watch has been sized or the item has been worn it is then considered used and cannot be returned. All shipping and handling costs in connection with returns are the responsibility of the customer. If you would like to return a watch please contact us for the mailing address. In order to process your return, you must include our return form.
Please make sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no blemishes. All our watches are 100% brand new and should keep accurate time. Once the watch is worn or sized (and even if it is unworn but the plastics/tags have been removed) we cannot accept a return of the watch. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under the warranty specified. We will not replace or refund a watch once it has been worn (or the plastics/tags have been removed). We will not accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing.
1. All returns must have a pre-assigned Return Authorization No. (RFI#) from The Watchery on Ebay. Please contact us prior to your return for your RFI#. This number must be boldly displayed on the outside of the box. A watch returned without a pre-assigned RFI# clearly written on the outside of the box will be refused.
2. All products must be returned in their original unworn condition (with the the bracelet, strap or clasp never
sized) including packaging, manuals, protective tape/plastics & hanging tags fully intact and never removed from the watch.
3. The order must be returned within 30 days from the date of delivery. If the watch is a gift and you are in need of an extension please contact us prior to purchasing.
4. Returns will be credited in full.
5. Credit will be issued in the same form as payment received.
6. Returns must be shipped via prepaid insured traceable delivery (for e.g. UPS or FedEx) Please note: FedEx does not insure watches valued above $500. If your watch is valued above that amount please use an alternate shipping method.
7. The tracking number for your return must be emailed to us upon shipment.
Do I have to pay tax? back to top
TheWatchery ebay collects sales tax (as state law requires) on orders shipping to Arkansas, Florida, California, Connecticut, New York, Pennsylvania, and Rhode Island. Customers residing in other states may be required by your state’s taxing authority to pay a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of TheWatchery on Ebay to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authority in your state directly. Current sales tax rates can be viewed within the shopping cart checkout area.
Who will repair my watch if it breaks? back to top
Please refer to ILSWarranty for specific warranty information about the brand you're interested in.
Do you carry watch straps? back to top
We do not carry watch straps.
Do you size watches? back to top
If you purchase a watch with a metal bracelet, there is a good chance you will have to have one or more links removed to fit your wrist properly. This is best done when the wearer is present so that the watchmaker can see the shape of your wrist to determine which links to remove. Sometimes it is better to remove a link from the right side of the watch, other times they will opt to remove it from the left side, depending on the size of your wrist and how the watch fits. You may also need to remove only a half link, as opposed to a full link. That is why we do not remove the links for you.
We suggest that you take your watch to a reputable local jeweler for sizing. Expect to pay a nominal fee (around $5-$10) for this service. After the links are removed, keep the extra ones in a safe place for possible future use. Occasionally, a watch bracelet may break and it is a lot easier (and cheaper) to have the bracelet repaired with your own links than ordering and shipping new ones. In the case that a watch bracelet is too short (not the usual case), sometimes a full link or half link can be ordered from the manufacturer. Depending on the availability of the watch (if it is new or discontinued) and manufacturer, the prices can range from $25/link to $150/link. If your wrist is larger than most, you should contact the company before purchasing and ask them to measure the bracelet for you to make sure it will fit. If it is too small, and you really like the watch, you can contact the manufacturer to find out if you can order additional links.
Can I size my watch myself? back to top
Do not attempt to size your own watch! You may damage or scratch the watch and bracelet. We recommend that you take your watch to an authorized dealer or reputable local jeweler for sizing. Once the watch is sized or worn, it cannot be returned.
What is the difference between an automatic and a mechanical watch? back to top
The main difference between a quartz watch and a mechanical watch is that a quartz watch runs on a battery and a mechanical watch has an intricate movement that is relied on to keep time. There are two types of mechanical watches: manual and self-winding automatic. Here is a detailed explanation of each type.
- QUARTZ WATCHES
If you are looking for a watch you can rely on for accuracy, we would recommend a quartz watch. You never have to worry about winding it or wearing it in order for it to work.
In Quartz watches, a specially designed battery activates a Quartz crystal inside the movement that vibrates approximately 33 times per second. These vibrations translate into impulses by a computer chip that drives an electronic motor, which moves the watch's hands.
- MECHANICAL WATCHES
If you are the type of person who appreciates mechanical things, or the beauty of the complications found in a mechanical movement, a mechanical watch is right for you.
Mechanical watches typically run for about 40 hours on one full winding of the mainspring. The power reserve on a watch indicates how much time a watch will function when not worn, or until it is wound up again. Few watches on the market today can run up to 8-10 days without being wound.
Manual: In a manual watch, the wearer must turn the crown (button on the outside of the watch's case) to wind the mechanism. This is very different than an Automatic watch which is described below.
Self Winding Automatic: In a self-winding or automatic watch, you do not need to wind the mechanism, you just need to wear the watch. The movement in an automatic watch is activated by a rotor, which turns by the force of gravity with the regular movements of the wearer's wrist. Automatic watches are more or less reliable, although at their worst, they can gain or lose about 10 seconds per day. An automatic timepiece needs to be worn for about 10-15 hours until it is fully wound. COSC certified automatic movements (called chronometers) are tested by the Swiss Official Chronometer Testing Institute ("Contrôle Officiel Suisse des Chronomètres") and can gain 6 or lose 4 seconds per day (-5/+8 for watches with a diameter greater than 20mm). Some prefer to use a watch winder so that their automatic watch can run continuously without being worn.
Can I go swimming with my watch? back to top
From our experience, we would not recommend to swim with a watch that has a water resistance of less than 100 meters or 10 bars/atm’s or 330 feet.
Watches used to be deemed "waterproof," however, the International Organization for Standardization prohibited the use of the term waterproof. They also issued a standard for water resistant watches. Water resistant watches are made up of special gaskets which form a watertight seal. A sealant is applied as well, to help keep the water out. The material of the case is also tested to pass as water resistant. Watches are tested for water resistance in still water. It must be noted that a watch with a certain meter rating is tested for water resistance under still water, with the watch being stationary. It does not take into account if the watch can withstand the pressure that is generated by motion at that depth of water. It is important to keep this in mind when you are purchasing a water resistant watch.
If your watches water resistance is not measured in meters, you can approximate it's resistance by multiplying BARS or ATM's (atmospheres) by 10.
General Guidelines are as follows, but keep in mind that it depends on a specific watches recommendations. Check your watch manual before using near water. Always remember to make sure your crown is pushed/screwed down before immersing in water!
Water resistant - Will tolerate splashes of water or rain (usually resistant to 24-30 meters/100 feet)
50 meter/165 feet - Usable while showering, bathing, dishwashing, and swimming in shallow water (immersion without pressure)
100 meter/330 feet - Usable while swimming, general water sports and snorkeling (surface swimming)
150 meter/500 feet - Usable during swimming, general water sports and snorkeling
200 meter/660 feet - Usable during general water sports, including free diving (skin diving without scuba gear)
300 meter/990 feet - Usable during general water sports, swimming, and scuba diving (to depths which do not require helium gas)
1000 meter/3300 feet - Usable during scuba diving to depths greater than 500 Meters - the limit of human endurance.
DIVERS 150 meters/500 feet - Meets ISO standards and is suitable for scuba diving
DIVERS 200 meters/660 feet - Suitable for scuba diving but not professional deepwater diving
What is a midsize watch? back to top
A midsize watch is a watch that is smaller than a regular men's watch and larger than a regular women's watch. Women who like their watches to be a bit bigger than normal can opt for this size. From our experience, most men find midsize watches to be too small. However, if a man is of a particularly small build, he may prefer this size. Here are some general guidelines of watch. Keep in mind that sizing depends on the style and manufacturer. Some tend to make very petite watches, while others make larger models. All measurements are approximate and are measured by the width of the case.
Women’s Mini: 23mm-25mm.
Women’s Regular: 26mm-29mm
Men’s sport: 40mm-42mm.
Mens XL: 45mm-52mm
For a frame of reference, take into account that,
A US quarter is 24.26mm in diameter and 1.75 mm thick.
A US Half dollar is 30.61mm in diameter and 2.15 mm thick.
Here is a great trick that can help you when buying a watch online:
Check the watch specifications to see the diameter of the watch (or in the case of a rectangular watch, the height and width of the case), take out a ruler and draw a circle with that watch diameter (or a rectangle for a tank-style watch). Cut out the shape and put it on your wrist. Voila! Imagine the style and you're one step closer to making your decision.
Hint: If the watch measurements are specified in millimeters, and your ruler does not have millimeters, you can simply convert the millimeters to inches by multiplying the millimeters by .03937. For example, if a watch is 20mm wide, just do 20 x .3937=.7874. You can round that off to .8 and draw a circle with a diameter of a little more than 3/4 of an inch. Or, if you'd rather work in cm, you can convert mm to cm by multiplying the millimeters by 0.1. So 20mm will equal to 2 centimeters. If you're not good with math - just type "convert 20mm to inches" into google and they'll do it for you!
When will I need to replace my battery? back to top
Generally a Swiss battery lasts between 2-5 years (manufacturers suggest to change after 3 years) but it depends on the watch, because some watches eat the batteries faster them others. Please check the warranty information regarding the particular brand you purchased to see if your battery is covered. After that, we recommend that you take your watch to an authorized dealer to have the battery replaced. We do not recommend that you replace the battery at a local jeweler, since most manufacturer’s have a policy not to work on your watch if it has been worked on by anyone who is not an authorized dealer.
FOR MORE QUESTIONS, CONTACT US VIA EBAY AND WE WILL HAPPILY ASSIST YOU!