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| PAYMENTS |
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TheWatchery accepts Paypal only. We will only ship to confirmed ship to Paypal addresses. Please make sure your Paypal address on file is up to date and accurate.
TheWatchery collects sales tax (as state law requires) on orders shipping to Arkansas, Florida, California, Connecticut, New York, Pennsylvania, and Rhode Island. Customers residing in other states may be required by your state’s taxing authority to pay a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of TheWatchery.com to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authority in your state directly. Current sales tax rates can be viewed within the shopping cart checkout area. |
| FREE SHIPPING (USA) |
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TheWatchery offers same day shipping on most orders if we receive your order before 2:00 pm EST Monday through Friday (Holidays excluded). We offer free domestic shipping except for Puerto Rico, Alaska and Hawaii - a $10 shipping charge will be applied to your order. We also offer expedited shipping methods on most of our items. Free standard shipping is 5-10 business days. We use all major mail carriers, including UPS, FedEx and the United States Post Office. Customers cannot specify the carrier of their choice. |
| INTERNATIONAL SHIPPING |
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Important note about international shipments: Any taxes, duties and VATs required on shipments to your country are to be paid by the customer upon receipt of the package. We do not prepay or calculate the taxes but you can contact your local customs office and they can provide you with a quote based on the item(s) which you are ordering. Please note any packages which are not accepted and returned to us will
result in forfeiture of
all shipping charges as well as all other charges we may incur, including but
not limited to the full price of refused item .
At the present time, TheWatchery ships to the United States, its U.S. territories, Canada, Australia, Austria, Denmark, Ireland, Norway, Spain, Germany, Philippines, New Zealand, Finland, South Korea, United Arab Emirates, United Kingdom, Switzerland, Sweden, Singapore, Hong Kong, Netherlands, Japan, and France. We are not authorized to ship Glam Rocks to South Korea.
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| WATCH WARRANTY |
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TheWatchery either provides the orignal manufacturer's warranty of uses ILSWarranty.com. ILSWarranty.com displays the what brands are covered by either ILS or the original Manufacturer's warranty. All items sold by TheWatchery are brand new and authentic.
All shipping and handling costs in connection with warranty service are the responsibility of the customer. This warranty is valid only at TheWatchery. Improper repair or warranty service performed by someone other than TheWatchery will void this warranty.
For additional questions concerning warranty service, please contact our Customer Service Department at 1-866-752-3681. |
| RETURN POLICY |
TheWatchery will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date.
The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original documentation and packaging; otherwise the return will not be honored.
You must obtain a Return For Inspection (RFI) number from TheWatchery before returning the merchandise. We will not accept any returned merchandise without an RFI number. Contact a Customer Service Specialist by emailing us through ebay.
Returns must be shipped via a prepaid traceable carrier, such as UPS or FedEx. In case of loss or damage, the customer is liable.
Original condition means that there are no scratches, marks or blemishes on the watch and the security tags are still attached. The watch must not have been sized or altered in any way. |
| SALES TAX |
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TheWatchery ebay collects
sales tax (as state law requires) on orders shipping to Arkansas, Florida,
California, Connecticut, New York, Pennsylvania, and Rhode Island. Customers
residing in other states may be required by your state’s taxing authority to
pay a "use" tax on your out-of-state internet and/or catalog
purchases. While it is not the responsibility of TheWatchery.com to charge or
collect this "use" tax from you at this time, we are alerting our
customers regarding this possibility as a courtesy. If you require further
information on this issue, we suggest you contact the tax authority in your
state directly. Current sales tax rates can be viewed within the shopping cart
checkout area.
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| SATISFACTION GUARANTEE |
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TheWatchery buys and sells only New and Genuine Brand Name Products at substantial discounts to the manufacturer's suggested retail price. Because of our discounted pricing, we are not "Authorized Dealers" as defined by the manufacturer. We do however, sell tens of thousands of quality products a year to satisfied customers who enjoy authentic items with deep deep discounts, and most watches are backed by our warranty. With our 30 day return policy, we provide the comfort necessary to place your online order. Your satisfaction is our goal.
NAME BRAND WATCHES AT ROCK-BOTTOM PRICES
- TheWatchery offers over 40 of the major brands you know, at prices that are consistently up to 60% below manufacturers suggested retail.
- We source the top watch lines from distributors around the world, which gives us the buying power to guarantee authentic, new watches at lower prices.
- TheWatchery has been satisfying customers since January, 1997.
WE ARE OWNED BY ILS Holdings, LLC INCORPORATED
- TheWatchery is owned by ILS Holdings, LLC Incorporated.
ONE OF THE TOP ONLINE WATCH SELLERS SINCE 1999
- Weve been satisfying customers since 1999, and our sales have increased dramatically every quarter weve been in business.
- We have very loyal customers who come to us again and againand refer their friends.
OUR WATCHES ARE GENUINE, AUTHENTIC AND NEW
- We avoid manufacturers pricing controls because we are not authorized dealers.
- We guarantee your watch is new and authentic.
- TheWatchery gives you the added comfort level of being able to talk to our in-house watch experts, to help you with your purchase.
QUESTIONS?
If you have any questions or concerns about purchasing a watch from TheWatchery, please email us through ebay's mail system.
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