How does the shipping discount work?
If you purchase more than one item from us to ship together to the same address, you may deduct $2 from the shipping charge of each additional item after the first one. The final shipping charge cannot be less than zero.
The best way to obtain the shipping discount is to use the eBay checkout system; it will provide the discount automatically if you check the items out together. Or you may request an invoice from us, and we will send a combined invoice for all purchases shipping to the same address, providing the shipping discount. Please contact us if you need assistance in obtaining the discount.
Are your items for sale in stock? When will they ship?
Every item is in stock at our warehouse and ships the next business day. The only exception is a “preorder” (an advance purchase for a title not yet released), which is clearly noted in the listing title as “PREORDER” along with the release date, and will ship on the release date.
How can I determine the status of my order?
We will email you at the end of the day that your order ships, confirming the shipment contents, mail class, and address. We provide free delivery confirmation tracking with every USA order.
What if my order is lost or damaged in transit?
We personally guarantee the safe arrival of your shipment. If your item is lost, damaged, or defective, we will replace it at our expense. Please see our feedback for assurance.
From where do you ship?
Every item ships from our Pennsylvania warehouse.
To where do you ship?
We ship within the USA and to Canada. We ship to APO / FPOs, Alaska, Hawaii, Puerto Rico and all US territories for the USA shipping cost, but delivery will take longer. Delivery confirmation is not available for APO / FPOs.
Can you ship to a special address for me?
If you need your item shipped to a special address that is not your eBay address, please contact us and we will happily accommodate you.
How long will it take for my order to be delivered? (United States)
Every item is in stock at our warehouse and ships the next business day. We offer USPS Economy Shipping and USPS Expedited Shipping (Priority Mail):
USPS Economy Shipping Delivery times depend upon the distance from our Pennsylvania warehouse. Delivery times to the eastern USA are usually one week or less; central USA may take longer than one week, and delivery times to the west coast may take up to two weeks.
USPS Expedited Shipping (Priority Mail) Delivery times average 2 to 3 days within the continental USA.
Delivery will take longer for APO / FPOs, Alaska, Hawaii, Puerto Rico and US territories.
If you have any issues with the delivery of your package, please contact us, because we guarantee every item 100%.
How long will it take for my order to be delivered? (Canada)
Every item is in stock at our warehouse and ships the next business day. We offer Standard International Shipping to Canada. Delivery times are two weeks on average, but may take up to three weeks and can be unpredictable. Orders to Canada totaling four pounds or more will automatically upgrade to USPS Priority Mail International, at no additional cost.
Can you mark my item as a gift on the customs form or indicate a value less than the purchase price? (Canada)
I am sorry, but for shipments to Canada we are required by law and eBay rules to attach a customs form specifying the full purchase price.
Will a fee be collected upon delivery? (Canada)
Import duties, taxes, and charges are not included, and are the buyer's responsibility. Depending upon the value of your purchase, government fees may be collected upon delivery.
Can you ship via overnight delivery?
I am sorry, but at this time we do not offer overnight delivery.