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  • DVD: Every item is genuine, new and sealed, in stock at our warehouse, and ships the next business day
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If you are not completely satisfied for any reason, we will provide a complete refund

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  • Frequently Asked Questions
Shipping
  • Every DVD is genuine, new and sealed, in stock at our warehouse, and ships the next business day.
  • We ship to the USA and Canada.
  • We self-insure every order at no cost to you, and will replace it at our expense if lost, damaged, or defective.
  • If you purchase more than one item, you may deduct $2 from the shipping charge of each additional item.
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    FREQUENTLY ASKED QUESTIONS:

    Are your products genuine?
    Yes, we only sell new, sealed factory original Region 1 DVDs and Region A Blu-ray titles from the manufacturer.

    What do you mean by a Region 1 DVD or a Region A Blu-ray title?
    DVD and Blu-ray discs are encoded differently in different markets around the world. The standard for the USA and Canada is called Region 1 for DVD and Region A for Blu-ray. When we say that we sell Region 1 DVDs and Region A Blu-ray titles, we are confirming that we sell products that have been legitimately manufactured for sale in the USA and Canada, and that they will play on players sold in the USA and Canada.

    What forms of payment do you accept?
    We accept PayPal.

    Can I pay with a credit card?
    I am sorry, but we do not accept credit cards directly. You may arrange to use your credit card with your PayPal account, and pay with your credit card through PayPal.

    I paid with PayPal a few days ago and I haven’t heard anything. What is happening?
    PayPal payments are usually instantaneous, when paid with funds from your PayPal account or credit card. However, if you pay through PayPal using the echeck method (from funds in your bank account), PayPal requires several days to clear the payment before the funds are actually delivered to us, at which time your order will ship. During the period while it is clearing, your payment will show in your PayPal account as pending, and it will estimate the date which it will clear. Please contact us if you experience any trouble.

    (Pennsylvania residents) Why do you charge 7% Pennsylvania sales tax? Where I live it is only 6%.
    We are based in Pittsburgh (Allegheny County), where there is an additional 1% state sales tax surcharge, for a total of 7%. We are required to collect 7% for shipments to all Pennsylvania addresses, which we remit to the state.

    How does the shipping discount work?
    If you purchase more than one item from us to ship together to the same address, you may deduct $2 from the shipping charge of each additional item after the first one. The final shipping charge cannot be less than zero.

    The best way to obtain the shipping discount is to use the eBay checkout system; it will provide the discount automatically if you check the items out together. Or you may request an invoice from us, and we will send a combined invoice for all purchases shipping to the same address, providing the shipping discount. Please contact us if you need assistance in obtaining the discount.

    Are your items for sale in stock? When will they ship?
    Every item is in stock at our warehouse and ships the next business day. The only exception is a “preorder” (an advance purchase for a title not yet released), which is clearly noted in the listing title as “PREORDER” along with the release date, and will ship on the release date.

    How can I determine the status of my order?
    We will email you at the end of the day that your order ships, confirming the shipment contents, mail class, and address. We provide free delivery confirmation tracking with every USA order.

    What if my order is lost or damaged in transit?
    We personally guarantee the safe arrival of your shipment. If your item is lost, damaged, or defective, we will replace it at our expense. Please see our feedback for assurance.

    From where do you ship?
    Every item ships from our Pennsylvania warehouse.

    To where do you ship?
    We ship within the USA and to Canada. We ship to APO / FPOs, Alaska, Hawaii, Puerto Rico and all US territories for the USA shipping cost, but delivery will take longer. Delivery confirmation is not available for APO / FPOs.

    Can you ship to a special address for me?
    If you need your item shipped to a special address that is not your eBay address, please contact us and we will happily accommodate you.

    How long will it take for my order to be delivered? (United States) Every item is in stock at our warehouse and ships the next business day. We offer USPS Economy Shipping and USPS Expedited Shipping (Priority Mail):

    USPS Economy Shipping Delivery times depend upon the distance from our Pennsylvania warehouse. Delivery times to the eastern USA are usually one week or less; central USA may take longer than one week, and delivery times to the west coast may take up to two weeks.

    USPS Expedited Shipping (Priority Mail) Delivery times average 2 to 3 days within the continental USA.

    Delivery will take longer for APO / FPOs, Alaska, Hawaii, Puerto Rico and US territories.

    If you have any issues with the delivery of your package, please contact us, because we guarantee every item 100%.

    How long will it take for my order to be delivered? (Canada)
    Every item is in stock at our warehouse and ships the next business day. We offer Standard International Shipping to Canada. Delivery times are two weeks on average, but may take up to three weeks and can be unpredictable. Orders to Canada totaling four pounds or more will automatically upgrade to USPS Priority Mail International, at no additional cost.

    Can you mark my item as a gift on the customs form or indicate a value less than the purchase price? (Canada)
    I am sorry, but for shipments to Canada we are required by law and eBay rules to attach a customs form specifying the full purchase price.

    Will a fee be collected upon delivery? (Canada)
    Import duties, taxes, and charges are not included, and are the buyer's responsibility. Depending upon the value of your purchase, government fees may be collected upon delivery.

    Can you ship via overnight delivery?
    I am sorry, but at this time we do not offer overnight delivery.

    What is your guarantee?
    We guarantee every item 100%: if you are not satisfied for any reason, we will provide a complete refund or a replacement.

    My order arrived damaged OR I am having a problem playing it.
    All of our items are genuine, new and sealed from the manufacturer. Nonetheless, in rare cases, a product may be defective. Our courteous and experienced staff professionally packages every order to protect against damage in transit, and we inspect all items before packaging. But damage may occur in transit.

    If you have a problem, please contact us, providing the eBay listing number and the product title. We will immediately ship you a replacement. For USA addresses we will enclose a prepaid return shipping label to return the defective item. For Canada addresses we will ship you a replacement, provide instructions to return the defective item, and reimburse you for return postage.

    When I received my order, one or more of the discs were loose and sliding around inside the packaging, and they are scratched.
    In rare cases, discs may fall off of their retaining hubs during transit. If this occurs, we recommend playing them first. If they do not play correctly, or if you are just unhappy that the discs are scratched, we will gladly replace your item. Please follow the procedure noted above.

    I would like a refund.
    If you are not satisfied with your transaction for any reason, please contact us first, providing the eBay listing number and the product title. We will provide instructions for returning your purchase. We will provide a complete refund – we never charge a restocking fee – after receiving your return.

    Our highest priority is gaining your complete satisfaction with your purchase. If you require any assistance, please contact us.

    Thank you,
    Tom at Thinking DVD

    Copyright: Thinking DVD 2013