Why haven´t you answered my e-mail?
We are very prompt in answering email.  We strive toward a response time of less than 24 hours.
If you have not received a reply after 2 days and it is not a holiday or weekend, then please send another email or check your spam folder for our reply.

I plan on buying several items.  Should I pay for them separately or together?
We get this question a lot.  Many customers are eager to pay as soon as they win an item.  However, to qualify for our shipping special all items must be paid on one invoice and paid within 7 days of your first auction win.  We don't mind waiting, so use your 7 days to bid, combine items and save on shipping!

I want to combine several items and save on shipping.  When is payment due?
Payment is due 7 days from your first auction win or store purchase.  If there are delays, please notify us.  We are very easy to work with.

Can you hold my items while I make other purchases in your store?
Sure!  We will hold items up to 7 days.  Just let us know when you are ready to checkout and we will combine all your items for you.

Do you accept money orders?
Yes, we do.  Money orders should include the item number(s) to help us find your order faster.  We also accept credit cards through PayPal.
For more details please refer to our Payment Information at: http://stores.ebay.com/Thomas-and-Toys/Store-Policies.html

How do I retract my bid?
If you want to learn more about canceling a bid, please go to:http://pages.ebay.com/help/buy/bid-retract.html

I received a 2nd chance offer.  How do I purchase and combine with my other items?
If you receive an offer, you will have 24 hours to act on it and will need to select the "Buy It Now" button and officially buy the item.  You will NOT have to pay for the item immediately - you are just committing to the purchase by selecting "buy it now".  Once purchased, the item will qualify for reduced shipping terms when consolidated with other items.  See the shipping section (below) for our combined shipping specials.

Your items are listed as either "New" or "New in Box".  What's the difference?
We only sell BRAND NEW Thomas Wooden Railway (TWR) items.  "New" items are brand new, but have been removed from a larger set.  This allows customers to buy specific items w/out the duplication which occurs when buying a large set.  "New in Box" is also brand new, but has NOT been removed from the manufacturers packaging.  I emphasize this distinction because if your purchase is a gift, most people will prefer to buy "New in Box".

Do all trains come with Character Cards?
A character card is included only if it's stated in the auction.  We sell character cards in random lots of 20 - 25 for those who collect.

I am looking for a listing of Retired Engines.  Can you help?
Yes.  We get this question a lot so we created an "Engine Library" for all our customers!  For the most recent Engine listing, please see link: http://stores.ebay.com/Thomas-and-Toys/Retired-Engines.html.

My son loves Thomas.  Do you just sell the Thomas Wooden Trains?
Yes.  We only sell the best and TWR is it!  Even 2 year olds know the difference.  The plastic Thomas or even the generic wooden train sets do not capture the attention of the little folks.  Thomas Wooden Railway is heirloom quality, and will last forever - that's why it has such a large collector following.

Is Thomas Wooden Railway compatible with other wooden sets like Brio?
Yes, it is compatible with Brio and other generic versions.  Thomas is the biggest and best.  Other brands insure compatibility by matching their specs to Thomas.

Do your items come from a smoke-free environment?
Yes.  We are all non-smokers.  Also, our inventory is maintained in a temperature controlled warehouse to maintain product freshness.

What shipping specials do you offer Domestic customers?
Two options are available to U.S. customers:  First, we offer a very popular FREE SHIPPING SPECIAL for purchases over $300.  Second, you can combine multiple purchases at an additional charge of only $1 per item.  To calculate, start with the item with the highest shipping charge and add $1 for each additional item.  Example: 3 Trains = $6.95 ($4.95 + $1 + $1).

What shipping specials do you offer International customers?
For international shipments, you can combine multiple purchases at an additional charge of only $1 per item.  Start with the item with the highest shipping charge and add $1 for each additional item.  Example: 3 Trains to the UK = $11.95 ($9.95 + $1 + $1).

Why is International shipping so expensive for ONE item?
Honestly, it is set high to encourage international customers to buy multiple items.  Between customs forms and manual labels it takes the same amount of time to package 1 train as it does for 3.  As such, when you buy 3 trains your per item shipping cost is reduced from $10 to $4 ($12/3 trains).  The more you buy, the more you save!

I received a notice from USPS that my item shipped.  How do I track it?
Tracking is not available with USPS.  You actually received a delivery confirmation number.  You are unable to track the location of your parcel because the package is only scanned once -- and this occurs when the item is placed in your mailbox by your postal person.  Estimated ship times are available at the USPS website

What is your policy on returns and exchanges?
All sales are final.  However, If we send the wrong item, we will correct the problem immediately.  If an item breaks 90 days after purchase, Learning Curve offers a very generous replacement policy.  See link: Learning Curve Warranty.

Do you allow local pick up?
Unfortunately, we don't offer local pick up.  We ship all items out of our warehouse.