A factory technician checks the product out to make sure it is in fully working condition and then sells it to a distributor (like me), who resells the product to consumers (like you).

Often, the only way to distinguish these from new is that Logitech blacks out the tiny serial numbers on the bottoms of the products, takes off the UPC code, or removes the front page of the manual.

Factory recertified products usually include single-page instruction sheets & software in addition to what's pictured in the auction. As for packaging, the mice, cameras, webcams and gamepads are in sealed clear plastic bags. The keyboard sets are usually packaged & shipped in non-retail boxes.

All the items we sell have a "non-doa" warranty (doa meaning "dead on arrival" or "damaged on arrival").What does this mean? Simply stated, if your item does not arrive in fully working condition (in other words, if it is "dead on arrival" or "damaged on arrival"), it will be replaced or your money refunded at your discretion. Though a rare occurrence, we do understand that sometimes items are damaged during shipment or have a manufacturer defect not immediately apparent.

If you need to return a defective item (or an item you are not satisfied with), Email me with the item number and the problem. You will usually be contacted by email with return instructions within 48 hours. After 30 days from the purchase date, returns cannot be accepted.

Sometimes, products have an additional warranty through the manufacturer - anywhere from 90 days to lifetime! When this is the case, we will make sure to include this information in the product description

Though rare, there are inevitably occasions where a product arrives non-functional or is damaged in transit. Our non-DOA policy means that if this happens, you are covered.

1. My webcam won't install properly

If you are having trouble installing your Logitech webcam (in Windows), please try the following steps:

1. Unplug the webcam
2. Uninstall the QuickCam software
3. Reboot your computer
4. Make sure you have the latest QuickCam software. You can download it here as one big file, or here in smaller parts. This software is for the QuickCam Express, Pro 3000, Pro 4000, Messenger, Web, and Zoom. You should also make sure that you are running DirectX 8.1 or higher, which is available through your windows update feature if not yet installed.
5. Install the QuickCam software. Plug in your webcam only when prompted to by the software.

2. My webcam has blurry or grainy video

Logitech customer support has provided us with some tips on improving webcam image quality:

First, it’s important to have proper lighting conditions to obtain optimal performance. Here are some lighting scenarios below and ways that you can improve image quality:

Low Light: If you are using the QuickCam in a low-light environment and the image is dark, select the “Low Light Boost” option control in the “Camera/Settings” dialog. If the image still appears dark, additional light will be needed.

Back-Lighting: Make sure there is ample light directly on the subject you are recording. If the image closest to the camera appears dark and the background appears bright, adjust lighting accordingly to highlight the subject.

Fluorescent Lighting: It is important to have the correct “Anti Flicker” setting to prevent flickering or banding of the image under fluorescent lighting conditions. The “Anti-flicker” control is available in the “Camera/Settings” dialog.

Finally, if you have a blurry image, remember that your webcam has a focus ring built-in to the front. Just turn it to adjust focus accordingly.

If your webcam only produces white screens, black screens, or if there are vertical lines in the video, you likely have a defective unit. Please contact us to request a replacement.

3. My mouse won't turn on when I install the batteries

This may sound like a dumb question - but did you put the batteries in the mouse correctly? The battery compartment of the cordless optical mouse can be confusing since there are springs on both sides of one end - but you need to look at the "+" and "-" guides to put them in straight. If you DID put the batteries in right, there should be a red light coming from the bottom of the mouse.

4. My mouse/keyboard is on, but I'm not able to use it (no functionality)

If there is a red light coming from the bottom of mouse and you can't get it to work, you need to make sure you've synchronized the receiver and the mouse. Push the "connect" button on the receiver, then the little red button on the bottom of the mouse - that will synchronize them and you shouldn't have to ever synchronize again.

This synchronization procedure also applies to the Logitech Cordless Freedom keyboard set.

5. My mouse buttons & scroll work, but I can't move it around

If your mouse buttons work but you cannot move the mouse (or if it moves irregularly or intermittently), you may not be using the correct mousing surface. Make sure you are using a mouse pad, and not a reflective or irregular surface. The optical eye requires a consistent, non reflective surface to accurately track the mouse movement.

6. My mouse is jumpy, not smooth movement

f your mouse movement is jumpy (or too fast), you should install the latest version of Logitech's MouseWare. You can download the latest version (for all supported versions of Windows) by clicking here.

You can also control many aspects of mouse movement and behavior through the windows control panel.

Also see the previous section regarding mouse movement.

Finally, we suggest that you contact Logitech Customer support if you are having trouble with your product. They will often have suggestions or be able to diagnose the issue you are having and save you from accidentaly returning a working product. Logitech Technical Assistance Hotline: (702)269-3457 M-F 7am to 5pm PST.