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FAQ's |
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Before you send an email, please check if your
request can be answered here:
Do you offer a shipping discount?
Do you ship internationally?
My item is not delivered within the stated time period, what can I do?
What if I need to return my item?
How long can I wait to
pay for my item?
When do you leave
feedback for buyers?
I already made the payment for my item, but I want to add another item to
the shipment, is this possible?
I have
won a vest set, how do I tell you the size I need ?
I am unsure about my
size, can you help me ?
I purchased an item, but it is too large/small, can I exchange it to a
different size ?
The country I live is not on the list of countries you ship to, can I still
purchase from you?
Why was I charged import tax/custom duty for my international order?
Q> Do you
offer a shipping discount?
A> Yes, we do. We allow to collect multiple items over a period of 10 days.
To benefit from the postage discount is easy, simply hold your payment until
you are completely done shopping. We will automatically send you a revised
invoice incl. the postage discount after every new purchase. It is not
necessary to inform us that you intend to hold your payment and bid on
further items. Please see further info's in our terms.
Q> Do you ship internationally?
A> Yes,
We ship to the following
countries: USA, Canada, England and all other countries in Great Britain,
France, Germany, Netherlands, Belgium, Sweden, Denmark, Switzerland,
Austria, Luxemburg, Australia, New Zealand, Japan.
If your country is not listed here, we are sorry, we can not ship. If you
have purchased already, we will refund in full.
Q> My item is not delivered within the stated time period, what can I do?
A> Unfortunately there can be delays of shipments for many reasons. The
usual shipping times are based on experiences, but it may take a few days
longer than stated, especially during peek periods such as Christmas
time or the weeks before holidays . We kindly ask you for a little patience.
Almost all delayed shipments are delivered within the next 2-3 days. If the
item is not delivered 3 days after the stated usual delivery time, please
contact us, we will investigate what caused the delay.
Please note that every shipment is traceable and we take full responsibility
for every order that leaves our warehouses.
Q> What if I need to return my
item?
A> We offer a 14-day-money-back guarantee for any item. (see more detailed
information in 'Return Policy' in our ebaystore or me-page). Your Buy It Now
or winning bid amount will be refunded via the method that you originally
paid unless otherwise requested. S/H is not refundable unless product is
deemed defective, specifically not as described, or the incorrect item was
shipped to you. Please contact us via email before sending an item back for
a return authorization form.
Returns regarding an incorrect size, please see section Sizes at our
me-page.
Q> How long can I wait
to pay for my item?
A> From the moment an auction ends or a Buy It Now is chosen, you have
exactly 10 days to complete payment. After that period we must cancel
the transaction, re-post the item for sale and file with eBay for a refund
of Final Value Fees that we incurred on the sale. Please note: if you are
waiting on multiple items, your checkout must be completed within 10 days of
your FIRST item being won.
Q> When do you leave
feedback for buyers?
A> We leave our feedbacks through an automated system for our customers. The
system automatically leaves feedback for all customers who left a feedback
for us
Q> I already made the payment for my item, but I want to add another item to
the shipment, is this possible?
A> Unfortunately we are not able to add further items to a shipment once the
checkout for an item was completed.
Q> I
have won a vest set, how do I tell you the size I need ?
A>
You choose the required size when submitting your order. Choose the size on
the drop down menu. If no drop down menu is available, please send us an
email with your required size.
Q> I am unsure
about my size, can you help me ?
A> We will gladly help you finding the correct size. Send us an email with
your question and we will respond asap.
Q> I purchased an item, but it is too large/small, can I exchange it to a
different size ?
A> we will gladly exchange the vest to a different size (based on
availability) but all postage costs including return postage
and additional
postage for the replacement vest are payable by the buyer. Please
contact us before returning an item.
Q> My country is not on the list of countries you ship to, can I still
purchase from you?
A> No, we are sorry. We only ship to the following countries: USA, Canada,
England and all other countries in Great Britain, France, Germany,
Netherlands, Belgium, Sweden, Denmark, Switzerland, Austria, Luxemburg,
Australia, New Zealand, Japan.
If your country is not listed here, we are sorry, we can not ship. If you
have purchased already, we will refund in full.
Q> Why was I charged import tax/custom duty for my international order?
A>
Your country may charge custom duties
and/or import taxes for your order. The laws are different in each country
and it is not possible for us to give you advise on this topic. We declare
every order with the correct sale price and mark it in the correct field as
merchandise, WE DO NOT MARK SHIPMENTS AS GIFT. So before you buy, please
verify with your customs, because the BUYER is responsible for ALL
applicable import duties and custom fees. We do not take responsibility.
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