You may return most items within 7 days of the date your order was received for a full refund of the purchase price excluding shipping, handling or other additional charges. All products shipped from our factory are carefully checked, tested, inspected and packaged before leaving our warehouse. Shipping errors and/or damage must be reported to Tiffany Jones Designs and to Carrier upon receipt of shipment. This is imperative in order to perfect any claims to the carrier, and no deviation will be accepted. No returns will be accepted without a Tiffany Jones Designs Return Authorization Form.
A Return Authorization Form is sent with every purchase and is also available for download using the link below.
We do not refund return shipping charges unless we made an error. All return shipping charges must be prepaid. We cannot accept C.O.D. You can expect a refund within 14 days of our receiving your returned product. Refunds will be credited to the same form of payment used in your original purchase.
Please note the following exceptions:
- Custom designed jewelry that we altered or personally made according to a client’s designs are NOT returnable.
- Color Enhanced Diamonds custom-made by Color Process upon a client’s request are NOT returnable.
- A 15% restocking fee may be charged on, Engraved items, Rings resized to greater than size 7, Rings resized smaller than size 5, and on Platinum and Yellow Gold Jewelry.
- We do NOT refund 3rd Party Gemological Laboratory Certificates, Shipping, Handling and Insurance charges on return shipments and Customs Taxes & Duties on return international shipments.
Download Return Form