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Frequently Asked Questions
 Q: When do I leave feedback?
  A: Please notify us if you dissatisfied prior to leaving negative feedback. We always appreciate the chance to make things right. Our mission is to deliver great products at great prices- quickly and efficiently. Therefore, we believe in leaving feedback as soon as we have received payment for your items.
 Q: What payment methods can I use when purchasing through Ebay?
  A: PayPal is the only payment Method available for payment through Ebay.
 Q: Do you combine shipping charges or offer discounts on bulk purchases?
  A: Not at this time.
 Q: What payment methods can I choose from?
  A: We currently accept PayPal payments.
 Q: How can I return a defective item?
  A: Every third party product you buy from TigerDirect is backed first by the product manufacturer's warranty. TigerDirect's 30 day limited warranty against defects, may also apply.
 Q: How long does it take to process an order?
  A: It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS guidelines for delivery.
 Q: Can I reactivate an order that has been cancelled?
  A: No, you'll have to re-order online or by calling 800-800-8300.
 Q: May I take advantage of a manufacturer mail-in rebate through TigerDirect?
  A: For your convenience, TigerDirect advertises current Manufacturer rebates on our website. Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. Use of these rebates is limited to any terms or conditions provided by the manufacturer.
 Q: Does TigerDirect sell or release my personal information?
  A: TigerDirect respects your privacy. We will not under any circumstances sell or release your information to anyone. Please see our Privacy Policy for additional details: http://www.tigerdirect.com/sectors/aboutus/privacy.asp
 Q: Does TigerDirect offer a paper catalog?
  A: Yes. Our free catalog can be ordered through this link: http://www.tigerdirect.com/applications/MyAccount/subscribe.asp?pg=/Specials/index.asp
 Q: What should I do if an item is missing from my order?
  A: First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call TigerDirect Customer Service at 800-800-8300 if you're unable to locate an item.
 Q: Can TigerDirect Customer Support agents physically obtain a product and describe it to me?
  A: Yes, our sales agents have information on all products we carry on our website and catalog, call us at 800-800-8300. We are here to help.
 Q: Why does TigerDirect place Quantity limit restrictions on some items?
  A: In the efforts to best distribute our more popular products evenly to our vast customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased.
 Q: I think I may have placed a duplicate order. What should I do now?
  A: Call TigerDirect customer service at 1-800-800-8300. We will cancel the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, we will attempt to recover the shipment and credit you back for it. If it gets delivered to you call 1-800-800-8300 to get an RA for refund.
 Q: After I submit an order with TigerDirect, how will I be advised of the order's progress?
  A: TigerDirect will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. https://www.tigerdirect.com/cgisec/orderTrack.asp Tracking will also be provided to your eBay account - please check your purchase history.
 Q: I returned an item but my PayPal account was not credited, what can I do?
  A: Remember the warehouse can take up to 5 business days to show an item returned, once it is returned in the system it can take 24-48 hours to post back on your PayPal account, if it has been longer than that, give us a call we will start an investigation, locate the funds and transfer them back to your account
 Q: Remember the warehouse can take up to 5 business days to show an item returned, once it is returned in the system it can take 24-48 hours to post back on your PayPal account, if it has been longer tha
  A: Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.
 Q: My package shows delivered but I never received it, what can I do?
  A: If your package was left at the front door, there is a signature but not yours, it shows in transit but you never received it or it has been over 48 hrs and no new scans have appeared, give us a call at 800-800-8300 for a representative to start a shipping trace investigation.
 Q: What is the standard return policy for TigerDirect products?
  A: Everything you buy from TigerDirect is backed by our 30 day Guarantee against defects.
 Q: Who provides the lifetime warranty coverage mentioned in some TigerDirect item descriptions?
  A: If our site states that a product is supported by a "Lifetime Warranty", that product's warranty coverage is provided by the manufacturer of the product. However TigerDirect offers a return policy for the first 30 days of product usage.
 Q: Does TigerDirect offer a money-back guarantee?
  A: TigerDirect allows most products to be returned for a refund within 30 days of the invoice date.
 Q: How do I get my tracking number?
  A: The tracking numbers for each day's shipped orders are automatically emailed.You can also check your order status in your eBay account purchase history to find out your tracking number.
 Q: Where can tigerdirect ship an order?
  A: Shipping on Ebay orders is only available in the 48 contiguous US States.
 Q: Can I purchase through Ebay and pick it up at one of your stores?
  A: Local pickups are not available for EBay orders. However, you can request expedited shipping for a guaranteed delivery.
 Q: Are Ebay Prices negotiable?
  A: Our prices are not negotiable. Our products are being sold at a fixed base price in which bidding and auctioning are not necessary. Please order at your leisure.
 Q: If I order through Ebay will I have to pay taxes?
  A: Please note that any state that contains one of our business centers is charged sales tax. If the state that you live in is Florida, Georgia, North Carolina, Idaho, Texas, South Dakota or Illinois you will be charged sales tax.
 Q: How long can I wait to pay for my item?
  A: Immediate payment will be required.