Frequently Asked Questions

Q: When do you leave feedback for buyers?
A: Our mission is to deliver great products at great prices- quickly and efficiently. Therefore, we believe in leaving feedback as soon as we have received payment for your item(s). We always will do our best to earn a 5 star seller rating and positive feedback from our customers. Please notify us if you dissatisfied prior to leaving negative feedback. We always appreciate the chance to make things right.

Q: How long can I wait to pay for my item?
A: Tiger Direct requests that you submit payment for your purchase within 48 hours of a submitted Buy-It-Now.

Q: Do you combine shipping charges or offer discounts on bulk purchases?
A: Not at this time.

Q: What payment methods can I choose from?
A: We currently accept PayPal payments through our secure checkout. Credit cards / transfers used for payment through PayPal must be issued by a U.S. Bank with a US billing address.

Q: How can I return a defective item?
A: Every third party product you buy from TigerDirect.com is backed first by the product manufacturer's warranty. TigerDirect.com's 30 day limited warranty against defects, may also apply. TigerDirect.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or TigerDirect.com. Click here for more details and to request a Return Authorization Number if you have received a defective item.