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Return policy and limited guarantee against defects

Desktop and laptop computers, servers, and tablets may be exchanged within 14 days of original purchase.

Unless otherwise noted, third party products you buy from TigerDirect is backed first by the product manufacturer's warranty. TigerDirect's 30 day limited warranty against defects, may also apply. TigerDirect's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or TigerDirect. Leased merchandise is not eligible for this warranty. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to TigerDirect's limited 30 day warranty described above. Hardware confirmed as defective by the product manufacturer or TigerDirect will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. TigerDirect will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please call 800-800-8300 to get an online return authorization number. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RA number issued by TigerDirect or when the product manufacturers or distributors return policies supersede ours.