POLICIES/ SERVICES
PAYMENT
You can pay us via one of the following methods:
Paypal (Paypal ID : alpexgen@aol.com)
Money Order/Cashiers Check, Personal Check
   
Visa/ MasterCard/ AMEX/ Discover (after check out, contact us about paying with your credit card)
Winning bidders must confirm their order within 3 business days after notification of close of auction. Payment must be received within 10 days of auction close. Otherwise, your purchase will not be honored. Returned checks will be subject to a $25.00 return fee. Please allow 10 business days for all forms of check and non-US Postal Money Orders to clear our account prior to shipping. Non-paying bidders will be reported to eBay.
For payments by mail or credit card, once you have completed checkout, please mail your payment to or contact us at:
Tigerstars.com
Div. of Apexstars LLC
39 East 31 Street, Suite 400
New York, NY 10016-6802
Office hours: Monday - Friday 9:00AM - 5:00PM Eastern Time (except public holidays)
Tel: 212-532-1548/ Toll-Free 877-257-3943
Email: tiger@tigerstars.com
100% SATISFACTION GUARANTEED
Your complete satisfaction is our foremost goal. We appreciate any opportunity to serve or help you, and we will do our best to resolve any problem on a timely basis.
SHIPPING & HANDLING
We ship WORLDWIDE. All items are shipped in sturdy boxes.
We ship within two to five business days after receipt and collection of payment
We use Fedex Ground for Continental US destinations [for small or light items, US Postal Services first class service will be used]. Delivery time may range from 3 to 5 business days.
For non-Continental US and international destinations, items will be sent via US Postal Services Air Mail. We recommend buyers purchase insurance for their shipments. We will not be responsible for any packages lost in transit if buyer chooses not to buy insurance
Specific shipping & handling fee is indicated in each individual item listing for Continental US destinations:
| Sample Items |
S&H per Item/ Additional Item* |
| Jewelry, hair pins, cushion covers , slippers, electronic instruments |
$4.00/ $2.00 |
| Paintings, wallets |
$5.00/ $2.50 |
| Silk brocade & beaded handbags, shawls |
$6.00/ $3.00 |
| Designer style & large handbags |
$8.00/ N.A. |
| Pottery |
Actual/ N.A. |
For non-Continental US and international destinations, please contact us after checkout for actual shipping & handling charge.
All international buyers including Canadian need to be aware of possible custom duty charges and other destination country levies, which are all for the account and responsibility of the buyer.
Save On Shipping- If you buy more than one item within two business days, and you request that we consolidate the items for shipping, we will give you 50% off on s & h charge on additional items (for shipping within the continent of USA only, and not valid for large size handbags and home decoration pottery purchases).
MERCHANDISE RETURNS
If you are not 100% satisfied with our item, you may return it to us within 10 days after receipt of the item. For any return, a return authorization is required from us beforehand . Merchandise credits (no restocking fee) or cash refunds (less a 15% restocking fee) will be issued for all returns. Shipping & handling and insurance charges are not refundable. In the unusual event of an improper description, a full cash refund will be issued and include a shipping refund.
OFFICE/ BUSINESS HOURS
We are open Monday thru Friday from 9:00AM to 5:00PM (Eastern Time), except public holidays. Any auctions or correspondence that occur over the weekend or after hours will be handled the following Business Day.
FEEDBACK & COMMUNICATION ISSUES
Because of the large amount of auctions we host each week, we leave our feedbacks in large batches. Please take a moment to leave us positive feedback if you are satisfied with the item and our service, and we will do the same for you. We don't leave feedback for users that haven't left feedback for us.
Before you leave negative/neutral feedback, please give us an opportunity to resolve any problem. When given the proper notification and opportunity, we will try our best to make every customer satisfied.
Any auctions or correspondence that occur over the weekend or after office hours will be handled the following Business Day. If you haven't heard from us, that is mostly likely because we are not getting your emails or you may not be getting ours. Please understand that email is not a very reliable form of communication. You can get our phone # shown below or from eBay if you like to talk to us.
FREE GIFT
For all total purchases (made within two business days) of more than $50.00 we will include a free gift
$5.00 CREDIT FOR REFERRING A FRIEND
GET A $5.00 CREDIT against your next purchase by referring a friend to visit & shop at Tigerstars. All your friend has to do when purchasing an item from us for the first time is to let us know your name or email address as their referring friend. Refer as many friends & get as much credit as you like.
QUESTION?/ CONTACT US
You may contact us by email 24 hours a day or by phone during normal business hours.
Tigerstars.com
Div. of Apexstars LLC
39 East 31 Street, Suite 400
New York, NY 10016-6802
Office hours:
Monday - Friday 9:00AM - 5:00PM Eastern Time (except public holidays)
Email: tiger@tigerstars.com
Tel: 212-532-1548/ Toll-Free 877-257-3943 |
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