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About Us

Welcome to the official Timberland eBay Retail Store. Here, you'll find the same quality brands and retail experience as on our main website, but with even more great prices and super deals!

Our mission is to equip people to make a difference in their world. We do this by creating outstanding products and by trying to make a difference in the communities where we live and work. We're a big company made up of a lot of small parts and incredibly talented people. We make boots, shoes, clothes and gear that are comfortable enough to wear all day and rugged enough for all year. We don't rest on our accomplishments. If we did, we'd only have ever made one waterproof leather boot.

Our place in this world is bigger than the things we put in it. So we volunteer in our communities. Making new products goes hand in hand with making things better. That means reducing our carbon footprint and being as environmentally responsible as we can. We love every minute we spend outdoors, and we work hard to create things that make that experience better in every way.


Frequently Asked Questions
How do I contact customer support?
Please e-mail us at support.ebay@timberland.com or call Customer Service directly at (877) 850-1079.

How much is shipping?
Please see the Shipping and Payments tab in the individual listing for shipping information.

Do you offer combined shipping?
We do not currently offer combined shipping, although we hope to add this feature soon.

Can I pick up my item in my local Timberland store?
We do not offer in-store pickup for eBay purchases.

Why are you charging me sales tax?
We are legally required to collect sales tax in those states and localities where we maintain a physical presence (nexus). The applicable amount of sales tax charged to an order will be calculated based on the shipment destination's state and local sales tax laws.

Why are you charging sales tax on the shipping fees?
Many states deem shipping and handling to be a taxable service. In those states, we are legally required to collect sales tax on this charge.

Can I send you a tax exempt form?
We do not support tax-exempt sales through eBay.

I bid an incorrect amount. Can you retract my bid?
Please visit eBay's Help section for information about retracting your bid. We do not cancel bids nor "Buy It Now" (BIN) purchases.

Someone else used my account. Can I cancel my transaction?
If a winning bid was placed with your account, you are expected to complete the transaction. You are responsible for the security of your eBay account. If you suspect that someone is using your account without your permission, please visit eBay's Help section for information about reporting account theft.

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