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Frequently Asked Questions
 Q: How do I contact customer support?
  A: Please e-mail us at support.ebay@timberland.com.
 Q: Do you offer combined shipping?
  A: We do not currently offer combined shipping, although we hope to add this feature.
 Q: Can I pick up my item in my local Timberland store?
  A: We do not offer in-store pickup for eBay purchases.
 Q: Why are you charging me sales tax?
  A: We are legally required to collect sales tax in those states and localities where we maintain a physical presence (nexus). The applicable amount of sales tax charged to an order will be calculated based on the shipment destination's state and local sales tax laws.
 Q: Why are you charging sales tax on the shipping fees?
  A: Many states deem shipping and handling to be a taxable service. In those states, we are legally required to collect sales tax on this charge.
 Q: Can I send you a tax exempt form?
  A: We do not support tax-exempt sales through eBay.
 Q: I bid an incorrect amount. Can you retract my bid?
  A: Please visit eBay's Help section for information about retracting your bid. We do not cancel bids nor "Buy It Now" (BIN) purchases.
 Q: Someone else used my account. Can I cancel my transaction?
  A: If a winning bid was placed with your account, you are expected to complete the transaction. You are responsible for the security of your eBay account. If you suspect that someone is using your account without your permission, please visit eBay's Help section for information about reporting account theft.
 Q: How long do I have to pay?
  A: Immediate payment is required upon selecting "Buy It Now".
 Q: How long do I have to return the item?
  A: You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn.
 Q: Can I pay by check or credit card?
  A: Paypal is the only form of payment we accept on eBay.
 Q: Do you accept offers for other prices for your products?
  A: Not at this time. Please click Buy it Now to purchase the item at the price listed.
 Q: How much is shipping?
  A: Please see the Shipping and Payments tab on the individual listing for complete shipping information.
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