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Returns and Warranty Policy

At Timberland, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn. If you desire to return your Timberland merchandise, it is free and easy to do. We provide a pre-paid shipping label for FREE returns via the United States Postal Service.

Pre-printed return labels will be enclosed with all orders. If you need a return label, please contact customer service team at 1-866-382-8218.
Note: At this time, we are unable to provide free returns from outside the U.S.

You can expect a refund in the same form of payment originally used for purchase as long as you return your product by mail. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Return by Mail: To ship your purchase back to us using the return form provided on your packing slip, please take the following steps:
  1. Fill it out. Detach the bottom half of the packing slip (that came with your order) and fill out your return information on the front. Include the quantity and reason code for each item you are returning.
  2. Box it up. Using a durable shipping box, package up your return merchandise with the original packaging, if possible, and include the return form. Seal securely.
  3. Ship it. Ship your return by completing the following:
    • Pre-printed return labels will be enclosed with all orders. If you need a return label, please contact customer service team at 1-866-382-8218. Please note and keep your return tracking number until credited.
    • Print and trim the Merchandise Return Label.
    • Write your return address in the space provided in the upper-left corner of the label, after the word "FROM".
    • Afffix the Merchandise Return Label securely to your package.
    • Take the package to your nearest post office for delivery. No postage is necessary if the package is mailed from within the United States.
Shipping Damage: If you receive an item that was damaged during shipment, contact our Customer Service team within 10 days of delivery. Please have your order number, item number and tracking number from your original confirmation e-mail. Timberland will make every reasonable effort to reorder the item or credit your purchase in a timely manner.
  • If the damage is minor, accept the package but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service team as soon as possible by calling 1-877-850-1079.
  • If there is extensive damage to the carton, refuse the order and contact our Customer Service team immediately by calling 1-877-850-1079.
Warranty: We take pride in everything we make. That's why only quality workmanship and premium materials go into everything we make. All Timberland products are covered under our warranty against material and manufacturing defects (this is not a guarantee against wear and tear). If your Timberland product is defective, we'll make things right. We will be happy to replace the item if a member of our quality inspection team finds it defective. If it is not found to be defective, we will return it to you as soon as possible.

NOTE: Timberland luggage/travel gear and watches are also covered under our warranty against material and manufacturing defects. Please use the contact information below for these products.

Timberland watches:
Endura Limited 2-Year Warranty
Telephone: 1-866-382-8218 (in North America and the Caribbean)

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