We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for a refund of the purchase price excluding shipping and handling costs.
How do I return my order?
Please keep in mind that once an order has been shipped, it cannot be cancelled. If you refuse an order or the shipping address is incorrect and returned to us, it will then fall under our standard return policy, where round-trip shipping costs will be deducted from your refund.
Using our Standard Return Policy:
• Please contact us including your original order number, what product(s) you are returning, and your name.
• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied or your refund may be denied.
• Return the product using your preferred shipping method to 129 Old Mill Center Blvd, Bogart, GA 30622 ATTN: eBay Returns.
• We advise insuring the package with the carrier.
• Save your return tracking number. It is important that you save the tracking number and that you insure the package in case there are any issues during transit.
• Please note: unless the return is due to an error on our part, we cannot refund shipping and handling. We will issue a merchandise refund via PayPal to the PayPal account that was used to make the purchase.
What if my order arrives damaged?
Our products are well packaged to withstand damage during shipping. If an item looks damaged or parts are missing, please notify us before returning the item. We will make every effort to help you obtain the necessary replacement as quickly as possible at no extra cost to you.
Our goal is to make buying online easy, safe, and efficient. If you need assistance, please contact us by sending our customer service department a message through eBay. We will make every effort to resolve any issues that arise.