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Tomlins Direct

Our aim is to sell good quality products at realistic prices. If you are happy with our products please tell your freinds. If you are unhappy with your products please tell us. Customer statisfaction is our number one priority. Please e-mail us if you have any questions.

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RETURNS POLICY

We adhere to the UK Distance Selling Regulations and therefore are happy to:

Refund or replace any faulty item or any incorrect item sent by our error. In these cases both the original postal charge and the return postage will be covered by us, provided the item is returned unused and in its original packaging.

We will also accept returns for refund or exchange for any other reason (such as ordering an incorrect size or simply a change of mind). In these cases, original postage is refunded, but the client is responsible for return postage charges.

We may accept returns on used items, or anything else that does not fall into any of the above, at our discretion.

In any case, we must be contacted within 7 days of receipt to arrange any return for any reason. This is most efficiently done by using the eBay messaging system.

Thank you for considering us for your purchase.

POSTAGE
PLEASE REMEMBER THAT WE SEND OUT YOUR ITEMS VIA ROYAL MAIL IF IT TURNS UP VERY QUICKLY THATS BECAUSE THEY HAVE DONE THERE JOB IF IT IS LATE OR GETS LOST THATS BECAUSE THEY HAVE DONE A VERY POOR JOB. SADLY THE ROYAL MAIL HAS THE MONOPOLY ON POST SO BOTH YOU AND MYSELF ARE RELYING ON THEM TO DO A GOOD JOB. WE WILL PUT YOUR ITEMS IN THE POST ASAP AND ONLY MARK AS DISPATCHED WHEN YOUR ITEM HAS LEFT THE BUILDING AND NEVER BEFORE. THE POST OFFICE DO NOT CONSIDER ANYTHING LOST FOR AT LEAST 15 DAYS SO PLEASE CONSIDER THIS WHEN YOU ARE REQUESTING WHERE IS MY ITEM. I DO NOT DO THE DELIVERIES PLEASE ALSO REMEMBER THAT IF YOU ARE ORDERING AN ITEM THAT WILL NOT GO THROUGH YOUR LETTER BOX AND YOU ARE AT WORK OR OUT THEN THERE IS A GREATER CHANCE OF YOUR ITEM BEING LOST. CAN YOU HAVE YOUR ITEM DELIVERED TO WORK. OR TO A NEIGHBOUR THANK YOU FOR YOUR TIME REGARDS MARK
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