How do I pay for the item I won or purchased from Tool America?

We offer two different ways to pay...

PayPal - PayPal orders ship to confirmed addresses only, no exceptions.

Credit Card - We accept Visa, Mastercard, American Express and Discover. If you are having problems with the website you can call us at 888-535-8665 (9am to 4pm CST, Monday - Friday) if you would like to pay for your order over the phone.

Please be certain to include the following on all payment forms:

Name
Shipping Address
Phone Number
Email Address
Your Invoice Number

What is your mailing address?

Stillbay, Inc dba Toolamerica
17740 Hoffman Way
Homewood, IL 60430

Have you got my check yet?

We usually get checks 4 to 8 days after you put it in the mail. Please keep in mind that we wait up to 10 days for your check to clear before the item is sent to the warehouse for processing and shipping.

Sales Tax

We are required to collect sales use tax on product in the state of Illinois.

Why do you need my phone number?

Don't worry we request your phone number in case we may need to call you about a problem with your payment or item. Also most of our shippers want to know your phone number just in case the driver has a problem finding your address or the item gets lost.

SHIPPING

After you receive my payment, how long will it take to send out the item?

For payments made by PayPal or credit cards the items are usually shipped between 2 to 4 business after payment has been verified. For personal check purchases, we will wait up to 10 days for the check to clear before the item is sent to warehouse for processing and shipping.

When should I expect to receive my item?

We usually ship FedEx ground. We will email you a tracking number when your item has shipped. Most orders reach our customers with in three to four business days from the time of shipment. If after tracking your package you still have questions please email us at sales@toolamerica.net. Keep in mind that holiday seasons can slow down a shipment by a few days due to the shipping company being overworked.

What method of shipping do you use?

We use FedEx for most of our shipments, however, some lighter packages are sent USPS.

We will not be able to use a customer's personal shipping account for any order. All shipping costs must be included with payment.

Toolamerica reserves the right to ship items with alternate carriers as needed.

Do you ship internationally and what is the cost?

Due to international banking regulations and UPS brokerage fees we do not ship internationally at this time.

If I pay with a credit card can you send it to another address?

NO. The credit card company and Paypal enforce this rule on us so we need to follow it. We are provided with "Seller Protection" policies but only if we ship to "Confirmed Billing Addresses" given to us from the credit card company. Because of the volume of sales we manage daily we receive many attempts each day from fraudulent buyers and stolen credit cards. To continue to provide you with great merchandise at a low price, we must follow this rule.

Can I come to your location and pick up my item?

Items may only be picked up from our main warehouse in South Holland, IL. Please call us at 708-365-5184 if you have questions about picking up your item in advance to coming out to our warehouse. If you are in the Homewood area and would like to pick up a purchase, we would be happy to arrange a time for pick up for in-stock items only. Please note that additional handling charges apply.

GENERAL INFORMATION

How can I speak to an individual in the customer care department?

Our regular business hours are 9 am to 4 pm CST, Monday through Friday, our toll free number is 888-535-8665. Because of the high volume of calls and emails, we would appreciate your patience in this matter. If you receive our voice mail during business hours it means that we are already on the phone assisting other customers, please leave a message or call us back. Please make sure to check your Spam filters for our emails.

RETURNS

What is your return policy?

Everything we carry comes with at least a 90 day warranty. Some items we carry are covered by a one year manufacturer's warranty. Any defective item may be returned within 90 days of the date of purchase. We will replace or repair the defective item. All freight on returned items is the responsibility of the buyer. The buyer must contact our company before returning the defective item and obtain a return authorization number. Our toll free number is 888-535-8665. We can not accept returns without a return authorization number. If we do issue a refund, we refund the actual purchase price only. We do not refund the item's original freight cost. Any item covered by an original manufacturer's warranty must be returned to the manufacturer. We do not service warranties for these items. Any returns claimed to be defective will be tested by our technical team.

PRIVACY

Notice of New Products and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our Web site and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request at sales@toolamerica.net

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing sales@toolamerica.net.