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FAQ

FAQs



What forms of payment do you accept?
We accept payments via PayPal, Visa, MasterCard, Discover and American Express.

How soon will you ship?
We typically ship within 1 business day of cleared payment, via USPS First Class or Priority Mail.

Where are you located?
We're located in Lake Havasu City, Arizona in the U.S. The Blue Water in our name comes from Havasu which is a Mohave Indian name that means "Blue Water". Lake Havasu is also known for being the American home to England's original London Bridge. Now known as the world's largest antique, in 1968, it was bought, dismantled, shipped and reassembled across a portion of our beautiful desert lake.

Do you sell wholesale?
Typically, we just sell retail. However, we do have a wholesale program for Crystal Medicine Bags and we're working towards offering other items wholesale. For orders of $200 or more, contact us.

Can I give you a list of what I want?
Unfortunately, we don't do custom orders like that. It tends to be way to time consuming with multiple correspondences in communicating aspects for availability, sizing, quantity, coloring, pricing, etc. and then create a listing you can make the purchase with. Use our search boxes or categories to see what we have on hand and the available sizes.

What stones do you recommend for (fill in the blank)?
When it comes to using stones in whatever capacity for healing purposes, we no longer correspond in regards to recommending, consulting, advising and or teaching. Healing crystals should never be used in place of traditional medical treatment. Use crystals only as a potential compliment and support to other well being treatments and therapies. Always consult with a licensed medical professional.

What is your return policy?
If you're not pleased with your purchase for any reason, email us for a Return Authorization and send your item back within 30 days. We'll not only refund your original costs – we'll even reimburse your return mailing cost after we receive it back. Truly, a no risk guarantee.

I live outside the U.S., will you mark my package as a "Gift"?
No, International packages will only be marked as merchandise, not as a gift. Buyer will pay any customs or duties imposed by buyer's country. These are not included in the sale price or shipping. These vary by country and we don't keep up with or know how much, if any, they might be.