|We offer one of the largest selections of quality Halloween Costumes for kids, adults, infants, and toddlers on the internet. Our ordering method is simple, our customer service is superb, and the customer is always our first priority. Come in and shop with us!|
GENERAL INFORMATIONWe have a dynamic team that works together here at Totally Costumes to make sure you receive your order as quickly as possible. Our mission is to offer you the largest selection of quality costumes possible at the most competitive prices both online and offline. Our friendly customer care team is dedicated to providing you with diligent service while our shipping facilities work efficiently in shipping your order out as quickly as possible.
Our attention to detail is unsurpassed and everyone at Totally Costumes genuinely cares that you have a shopping experience that exceeds your expectations. Though we are all human, we strive for perfection and offering the best shopping experience possible. Totally Costumes makes sure the party never stops!
Hours of OperationWe are readily available to answer any questions you may have regarding our products. Our offices are open Monday-Friday from 8:00am to 4:30pm MST. Most orders are shipped same business day if placed by 1:30pm (EST). Otherwise, it will ship next business day. We are closed on the weekends and in observation of the following weekday holidays:
January 1 2013, Tuesday - New Year's Day
January 21, Monday - Martin Luther King Jr's Birthday
February 18, Monday - President's Day
May 27, Monday - Memorial Day
July 4, Thursday - Independence Day
September 2, Monday - Labor Day
October 14, Monday - Columbus Day
November 11, Monday - Veteran's Day
November 28, Thursday - Thanksgiving Day
November 29, Friday - Day after Thanksgiving
December 24, Tuesday - Christmas Eve
December 25, Wednesday - Christmas Day
December 31, Tuesday - New Year's Eve
January 1, 2014, Wednesday - New Year's Day
Sales TaxTotally Costumes is a Colorado-based company. We are required by state law to collect a sales tax of 2.9% on all orders shipped within Colorado. All orders shipped outside of Colorado are exempt from sales tax.
Payment OptionsFor our orders placed on eBay we currently only accept PayPal. For more information on PayPal please visit PayPal.com. We do not accept money orders, cashier or personal checks. Checkout must be completed within 48 hours of placing your order.
Damaged or Missing ItemsClaims for damaged or missing items must be submitted within 48 hours of delivery so we may contact the shipping carrier immediately. Please Contact Us with your issue. Additionally please keep all packaging material in the event an inspection is necessary by the shipping carrier.
Returns & ExchangesTotally Costumes is happy to offer a hassle free returns process with our 14 Day Money Back guarantee! Most of our products may be returned at the customer's expense within 14 days from the date of delivery. Refunds are for the cost of the merchandise minus the 20% restocking fee. Shipping charges are not refundable.
Any returned orders with missing items or without original packaging can not be credited. All returned items must be in original and resellable condition. Please double check to make sure you've included all of the pieces and packaging before returning it. For more information on returning items please see our full Returns Policy