The "R" Us Family includes Toys "R" Us, Inc.; Toys "R" Us-Delaware, Inc.; Toysrus.com, LLC; Babiesrus.com, LLC; and their affiliated companies and operating divisions.
- What information does the "R" Us Family collect?
Each time you visit an "R" Us Site, the web server automatically collects your internet service provider's address, the web page from which you came, web browser software, and a record of your activity while visiting the site.
The "R" Us Family members collect personally identifiable information (such as first and last name, credit card number, home address, e-mail address and telephone number) that you provide when you make a purchase; visit the Retail Stores or the "R" Us Sites; create or edit your registries and wish lists; participate in a contest, sweepstakes or other promotion; fill out a survey or questionnaire; sign up for a program or club; contact an "R" Us Family member (by e-mail or otherwise); contact an "R" Us Family customer service representative; or otherwise interact with an "R" Us Family member. Information that you provide at the Retail Stores may be combined with information that you provide online at the "R" Us Sites, as well as with information about your product interests and purchases. The information you provide to "R" Us Family members may also be combined with demographic and other information that is available in order to allow the "R" Us Family members to better communicate with you and enhance your shopping experience.
For purposes of this policy, information regarding your children that you (the parent) provide to the "R" Us Family is treated in the same manner as information collected about you.
- How does the "R" Us Family use and share personal information?
Using Your Personal Information
Your personal information is used by the "R" Us Family members to enhance your guest relationship with them, respond to your requests, tailor offerings to you, communicate with you about products, services, special offerings and events or programs offered by the "R" Us Family members or their marketing partners that may be of interest to you. The "R" Us Family may also use this information to analyze and manage its businesses. Aggregate data (which does not allow an individual to be identified, contacted or located) is collected from online and offline facilities and may be used to enhance the ability of the "R" Us Family members to communicate with you, and for internal analysis and management purposes.
Sharing Your Personal Information
"R" Us Family members will not license, sell or provide your personal information to any unaffiliated third party except as permitted by this policy or with your consent. The "R" Us Family shares your personal information as set forth below:
In Connection with Business Transfers: In the event that a store, division or part or all of an "R" Us Family member (or the assets of one of those entities) is bought, sold or otherwise transferred, customer information will likely be included among the transferred business assets.
To Comply with Laws: An "R" Us Family member may also disclose specific information when it determines that such disclosure is necessary to comply with the law or to protect the interests or safety of its visitors and guests, the "R" Us Family or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
On Registries and Wish Lists: Registries and wish lists are made available for viewing by others. If you create your registry or wish list and elect to make it available online, your information will be accessible at www.toysrus.com and/or www.babiesrus.com. If you create your registry or wish list at www.toysrus.com and/or www.babiesrus.com, your registry information may also be accessible at the Retail Stores.
- How is my personal information protected?
The "R" Us Family members use industry standard security techniques on the "R" Us Sites to help protect against the loss, misuse or alteration of information collected from you at the "R" Us Sites. When you access your account information or transmit personally identifiable data to the "R" Us Sites, that information is stored on servers that the "R" Us Sites have attempted to secure from unauthorized access or intrusion. "Secure Socket Layer" software encrypts all personal information you transmit to the "R" Us Sites. "R" Us Family members cannot be and are not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.
- What are cookies and how does the "R" Us Family use them?
- How can I opt out from receiving "R" Us Family communications?
From time to time, you may receive periodic mailings, telephone calls or e-mails from "R" Us Family members with information on products or services, discounts, special promotions, upcoming events or other offers from an "R" Us Family member or its marketing partners. You may opt out of receiving e-mail communications by clicking the "Unsubscribe" link at the bottom of the e-mail received unsubscribe from future emails. It may take us up to 10 days to complete this process, as permitted by law. You may opt out of receiving mailings or telephone calls by completing the online form at ww.toysrusinc.com/contactus or by calling 1-800-TOYSRUS (1-800-869-7787) or 1-888-BABYRUS (1-888-222-9787) and asking for an operator who will instruct you on how you may opt out of receiving such communications. Please note that if you ask an "R" Us Family member to remove your name from a mailing list, your name will be removed from all of the mailing lists maintained by the "R" Us Family. In addition, your personal information may be retained in the database for record keeping purposes and for internal research and analysis.
- How can I update or change my personal information?
You may update or change your personal information by completing the online form at www.toysrusinc.com/contactus or by calling 1-800-TOYSRUS (1-800-869-7787) or 1-888-BABYRUS (1-888-222-9787) and asking for an operator, who will instruct you on how to update or change your personal information. To change your shipping or billing information for www.toysrus.com or www.babiesrus.com orders, log on, select "My Account" and make the appropriate changes.
The "R" Us Sites do not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If any "R" Us Family member learns that a child under the age of 13 has submitted personally identifiable information online, in contravention of these measures, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required by law).
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- How to contact the "R" Us Family