Did we do something wrong?
Although we work
darn hard to be perfect, mistakes do happen. If for any reason you receive
an item that you did not expect in size, colour or is defective in some way,
please contact us immediately so that we can begin to sort it out for you.
More often than not, it's a simple process that will result in either a refund
for you or another product being sent out straight away.
We would really appreciate it if you could contact us before leaving
feedback as we will get your email first and be able to rectify quickly.
If, for any reason you would like to return your item for a refund or
exchange, please contact us by email
to let us know. We will happily accept returns for exchange or refund
within 14 days. All packaging must be in tact and tags attached. If
we don't receive the packaging back, we are unable to resell it, so please do
your best to return that too.
Once we receive your returned item, we will process your refund. Make
sure you let us know the cost of the sending the parcel back, so that we can
include that too.
Trash Street are unable to refund or exchange the following items;
Any item of clothing that has been worn or the tags and / or
packaging damaged beyond resale.
Any item that has been used, unless it found to be defective, or not fit for
Any item after 30 days without prior written communication.
Have you changed your mind?
It's human to change your mind and we're generally happy, subject to the
paragraphs below, to accept returns if the product is in new/saleable condition
and returned within 30 days of shipping date. Please
contact us by email anytime. We promise to reply you the by COB the
following business day on how to return the product back to us.
Once we receive your returned product, we will issue a refund of the price paid
less our postage and handling charges (net sale price) via the same payment
method used when purchased.