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At TraxNYC our customer policy is built around making your purchase experience better than in any other jewelry store or website. Please keep in mind that that our policy is FLEXIBLE. If you have a problem with what you purchased, we will try to help you until you’re 100% satisfied.

Below are the terms and conditions that govern the use of this eBay Store. Your use of stores.ebay.com/TraxNYC for making an actual purchase indicates your acceptance of these terms and conditions. Please read them carefully. TraxNYC reserves the right to decline any customer. It may require verification information from the card-issuer prior to dispatch of any goods. TraxNYC also reserves the right to hold shipping of any ordered product.

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Returns

  • If the item that you purchased does not meet your expectations, you may choose to return it within 14 days of receiving the item and get a refund on the item which will be subject to specific fees below.
  • Shipping costs for the item will not be refunded.
  • A restocking fee shall be applied for returned goods following the price range table provided below:
    PRICE OF GOODS RESTOCKING FEE
    a. Below $399 $10
    b. Above $400 $20
    c. Above $900 $30
    d. Above $1500 $45
    e. Above $2500 $65
    f. Above $10000 $200
  • All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing), this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer.
  • For any more further questions regarding the Return policy, please contact a TraxNYC Customer Representative by clicking the contact button above. Returns with our merchandise are quite rare as we take great means to provide you merchandise the best possible way. In any case, we guarantee that we are going to do our best to give you the shopping experience that’s all about you.
Note: Please DO NOT send items back to us for return after 14 days. If you do, we will hold on to your package until you pay for the shipping back; $15 for anywhere in the Continental USA and $50 for any international shipments, additionally all these packages will be sent via USPS priority mail.
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