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Store Policies
Store Policies
Free Shipping
Free Shipping: Items listed with “Free Shipping” applies to the continental United States only. International customers and those in Alaska, Hawaii and Puerto Rico shall be notified via email of shipping charges that will apply.
Parts Guarantee
All parts have a 30 (thirty) day guarantee from the date of shipping.
Shipping Policy
We attempt to ship your order as quickly as possible and most in-stock items
ship within 48 hours on any business day. We do NOT ship ANY type of orders
on weekends or holidays.
Canadian and International orders may require additional lead times before
an order ships. Regarding Canadian and International orders, our prices include
the product and shipping. Brokerage, customs, duties, taxes, etc. are the responsibility
of the buyer.
Return policy
All non-electrical parts returned are subject to a 15% restocking fee. All electrical parts returned are subject to a 40% restocking fee. Any and all FREE items that may have been shipped with the original purchase must also be returned. Any Non-returned FREE items shall be charged at the current retail cost for such item, plus shipping charges. Any items shipped for FREE shall be subject to a return shipping charge. Method for return shipping charges shall be calculated by shipper used (USPS,UPS) and the type of shipping paid for by TreadmillPartsZone. Once parts have been installed, they are non-refundable. Any returns must be shipped freight prepaid. Any returns made without the invoice number on the packaging or shipped freight collect will be refused. Any warranty that we administer does not include shipping charges.
Shipping charges are non-refundable. Please write your invoice number on the
outside of the packaging and it will serve as your return number. Be sure to
include a copy of your invoice as well as any instructions to the Returns dept.
If your shipment arrives directly from a manufacturer do not return it to the
manufacturer because many do not accept returns and you may not be issued credit.
You are REQUIRED to insure your shipment. We are not responsible for damaged,
lost, or misdirected shipments. Package your return carefully to avoid damage.
Credit card payments will be refunded via a credit that will appear on your
statement upon a successful return. If you have any questions regarding your
order, feel free to email us at info@treadmillpartszone.com
Return Policy Defective Parts
Defective parts must be returned during their guarantee period (see "Parts
Guarantee" section). Defective parts must be shipped freight prepaid. Any
returns made without the invoice number on the packaging or shipped freight
collect will be refused. Any warranty that we administer does not include shipping
charges. Please include the nature of the defect. Shipping charges are non-refundable.
Please write your invoice number on the outside of the packaging and it will
serve as your return number. Be sure to include a copy of your invoice as well
as any instructions to the Returns dept. If your shipment arrives directly from
a manufacturer do not return it to the manufacturer because many do not accept
returns and you may not be issued credit. You are REQUIRED to insure your shipment.
We are not responsible for damaged, lost, or misdirected shipments. Package
your return carefully to avoid damage. If you have any questions regarding your
order, feel free to email us at info@treadmillpartszone.com.
Return Policy Damaged Parts
Please contact us via email at info@treadmillpartszone.com
for damaged parts returns. You must contact us within 24 hours of receiving
the damaged part. Do not discard the box or packaging. These items may be required
by our shipper for insurance purposes. Do not proceed any further until you
have contacted us and we have given you further instructions.
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