Bread Crumb Link

Treasures By The Gram

Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player

 

Frequently Asked Questions                           

 

Can I pay by Check, Money Order or Cashiers Check?

Paypal is our preferred method of payment for all orders. If for some reason Paypal isn't viable for your payment, please contact us. Payment methods other than Paypal may delay shipment of your order.


Can I pay using PayPal?

We gladly accept PayPal. If you're not already a PayPal member, signing up is easy! To learn more, or to get started, visit PayPal's website at: www.paypal.com. Once you have joined PayPal, you can send your payment by entering our e-mail address in the "Recipient's E-Mail" field on the "Send Money" tab of PayPal. Please make sure you supply us with all the information we'll need to properly ship your item! Payment must be confirmed.
 

Can I pay by C.O.D.?

Sorry, we do not accept C.O.D. payments at this time.

If I pay with PayPal -- will you ship to an unconfirmed address?  

Sorry, we will not ship to unconfirmed addresses as a general rule. Please contact us for further details. If you have any questions about how to confirm your address, please visit PayPal's help center.


Do you ship internationally?

Some products may be shipped outside the USA. Please check the item's listing for shipment details.

 

What happens after I have paid for my item?

Orders are normally processed each day Monday thru Friday. Usually, if your payment is received after 3:00 P.M. or on a weekend, it is processed on the next business day. Within hours of processing your order, we pick out the items you have selected and prepare them for shipment. Items that are in stock will ship within 2 business days.  Out of stock items will ship 5-7 business days after receipt of payment. If there's ever a problem with an order, we'll contact you ASAP.

What shipping methods do you have available?      

We ship most of our items via USPS Priority. 
                                                                    

When can I expect my order to arrive?

After your order has been processed and shipped, USPS Priority usually takes 1-3 business days to deliver. If you need your item faster (or even overnight!), expedited shipping is available at an additional cost. Please feel free to contact us for express shipping quotes.


How much are the shipping fees?

Our standard shipping fees are $14.95 unless otherwise stated.  We are not responsible for lost or stolen items.  If you would like to ship your item insured, please contact us for  additional shipping fees.


Do I have to pay sales tax?

We will charge a sales tax for Massachusetts residents only.


Do you allow local pickup at your location?

No, we do not allow the item to be picked up.


What do I do if my package was lost or damaged?

If a package arrives damaged, please contact us and hold onto the merchandise and all packing materials until advised otherwise by the shipment company. If your shipment does not arrive when anticipated, you can contact us for further details.

 

I still have a question. How can someone assist me?

If you have any additional questions or comments please don't hesitate to contact us. You can call us at 617-389-7509 . Our office hours are 9:00 A.M. to 3:00 P.M. Monday thru Friday.