Frequently Asked Questions
Q: How do I track my package?
A: You should receive an email from UPS with your tracking # when your item is shipped. You can go to www.trianglesurplus.com and click on UPS shipping on the home page then enter the tracking # to track your package. You can also ship by the reference #, which is the same as your ebay item #, on the same page of our website.
Q: Can I purchase this club(s) outside of eBay?
A: Yes, we sell most items through eBay, but we do have items for sale through our website as well.
Q: Will you close this auction early for me?
A: No, in an effort to be fair to all of our customers we do not close auctions early
Q: Are your items counterfeit or knockoffs?
A: We only sell 100% guaranteed authentic products
Q: Will you ship to Canada, UK, Australia, etc.?
A: We currently ship to Canada and will be adding other locations in the near future
Q: I bought a club and simply can not hit it. Can I return it?
A: No, we only accept returns on items where we have clearly made a mistake in our listing.
Q: Will you leave feedback if I win an auction?
A: Yes, all paying bidders receive positive feedback. Conversely negative feedback will be left for non-paying bidders and you will be blocked from future Triangle Surplus auctions.
Q: I saw one of your eBay items listed but I need a different loft, flex, etc. Do have have one available?
A: All of our inventory is listed on eBay so please check our listings.
Q: Which shipping service do you use?
A: We currently ship using United Parcel Service (UPS) for all packages.
Q: Do I have to purchase insurance for my purchase item?
A: No, insurance for the purchase price is included in the price of shipping. If an item is damaged in shipment please contact us ASAP so that we can file a claim with UPS.
Q: Do you combine shipping?
A: Items that ship together will be discounted! For an exact quote, email customer service at wshelton3@nc.rr.com. Be sure to indicate which items you would like shipped and where you would like them shipped.
Q: When will my package be shipped?
A: All packages are shipped within 2 business days after payment is received.
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