Q. How often do you ship and when can I expect my item?

A. We have a dedicated shipping department to ensure your order is shipped promptly and accurately. Your order will be shipped within 4 business days of cleared payment. All domestic packages are shipped via USPS Priority Mail so your item will arrive in 2-3 business days (on average) after the package leaves Tuffy McPuggles. This information excludes Weekends and Holidays. Delivery confirmation is avaialable on all domestic orders and will be emailed to you once your package goes out. See our 'Shipping' page for more information and International shipment details.

Q. How much is combined shipping for multiple items?

A. We offer great deals on combined shipping. While making a multiple item order, you will be charged shipping for the heaviest item bought ($5.95 - $8.95 as listed) plus $1 for most additional items (some items like Multi-Packs and Fleece are $2-$3 for each additional). If you have questions about your total, request an invoice from us prior to payment. Items paid for separately will not be combined for this discount.  International orders are priced by weight and location and will be combined at checkout.

Q. Why should I join your mailing list?

A.  Newsletter subscribers receive first notice of New Items, Free Gifts, Promotions and Sales. Click here to Sign Up

Q.  How do I choose which color/size I want?

A.  After you have completed your order, click to pay with PayPal and type in your color and size choices in the instructions to seller box located in the PayPal check out page. You may also send us a message through eBay with all your size and color choices for your order. Providing this information quickly and accurately helps us process and ship your stuff faster.

Q.  How much is shipping to my country?

A.  We ship to nearly all countries world wide.  The costs are displayed at the bottom of each listing and depend on the weight of the items and your location.  Here are the services we offer:

First Class International   14-20 days Priced by weight.

Global Priority International   6-10 days   Priced by weight.

Global Express International   3 - 5 days   Priced by weight.

*SOME COUNTRIES MAY HOLD YOUR PACKAGE IN CUSTOMS FOR INSPECTION WHICH MAY DELAY THE SHIPPING PROCESS. TUFFY MCPUGGLES CAN DO NOTHING TO EXPEDITE THIS PROCESS AND ASSUMES NO RESPONSIBILITY IF THIS SHOULD OCCUR.