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Our Products

Why is the American Apparel in your store printed?
American Apparel no longer allows their items to be sold blank. As an upstanding garment printer and dealer of American Apparel, Tuffy McPuggles has been authorized to sell their products printed. Every item in our store is embellished. No exceptions. The 'Icon' series is a fun way to wear your favorite American Apparel style and choose your bit of flair to be printed on genuine items at a discounted price. The Icons are professionally screen printed with high quality white ink. Please specify your choice in the 'Notes to Seller' section at checkout. If one isn't specified, we will print your garment with one of the basic 'TMCP' text only logos. Have Fun!

Click Here to view American Apparel's policies.

What type of inks do you use?
We use high quality plastisol inks by Union Ink or in some cases water-based or discharge inks. Our prints are smooth and durable, making your Tuffy shirt the first one you reach for.

Ordering

How do I tell you which color, size and icon I want?
After you have completed your order, click to pay with PayPal and type your choices in the Notes To Seller area located in the checkout page. You may also send us a message through eBay with all your choices for your order. Providing this information quickly and accurately helps us process and ship your stuff faster.

I made a mistake in my order!
All orders push to our warehouse in real-time so its unlikely that we will be able to make a change prior to shipment-this includes switching out sizes or addresses. If you email us we will do our best. Click here to contact us.

What is your return/exchange policy?
If for any reason you are unsatisfied with your order, you may return any unwashed, unworn, and tag attached item for a partial refund less 15% re-stocking fee and shipping charges within 30 days of purchase.

I bough this item last week and now it's on sale.
From time to time we adjust the pricing on our items. Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you purchased it. To be notified of when items go on sale, you can subscribe to our e-mail newsletter
Click here to Sign Up or follow us on Facebook.


Shipping

How often do you ship and when can I expect my item?
We have a dedicated shipping department to ensure your order is shipped promptly and accurately. Your order will be shipped within 4 business days of cleared payment. Most domestic packages are shipped via USPS so your item will arrive in 2-3 business days (on average) after the package leaves Tuffy McPuggles. This information excludes Weekends and Holidays. Delivery confirmation is avaialable on all domestic orders and will be emailed to you once your package goes out. See our Shipping page for more information and details on International shipments.

I have not received my order yet.
Please wait 4 business days to receive your tracking number. If you have not yet received it via email (check your spam box) please contact us for the tracking number. Keep in mind that the UPS or USPS tracking number may take up to 1 business day to yield any useful info. All "Budget" tracking numbers will most likely NOT update until delivery, if at all. If it has been over 2 weeks since you received tracking number for your US order, or over 5 weeks for your international order please contact customer support.

How much is shipping to my country?
We ship to nearly all countries world wide. The costs are displayed in each listing under the "Payment and Shipping" tab and depend on the weight of the items in your order, your location and the shipping method you choose. See our Shipping page for more information.

How much is combined shipping for multiple items?
We offer Free shipping on all orders shipped within the United States. No minimum purchase is required and you don't need a promo code. Just sit back and shop knowing you won't get snowed on shipping charges. If you're shipping Internationally, the cost is calculated based on the total weight of your order at checkout and the shipping method you choose. We do not charge a handling fee on any International orders.

Wholesale and Bulk Ordering

How can I place a wholesale order?
Please contact us here. We will send you details on ordering and pricing.

Can I place a bulk order?
We start bulk pricing at 24 pieces. If you are planning on placing an order for 24 items or more, please contact us here for pricing info.