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ATTENTION CUSTOMERS WITH A PO BOX: We will use USPS, FedEx or UPS to ship your item. If you have a PO box, please include it as well as your street address in your ship-to details in order to avoid a return to sender situation.
We do accept returns for most of the items we sell. We do not accept returns on used or discontinued items. Our return (or no-return) policy is clearly stated in each listing. A money-back refund or exhchange will be issued within three business days of receiving returned merchandise, unless otherwise arranged. For returnable items, our policy is as follows: “Item must be returned within 14 days of receiving it. Returned item must be in new unused/uninstalled condition in original packaging with tags attached when applicable. If item is in a sealed package from the manufacturer, we must receive the item in the same condition, unopened and sealed. Electrical/Electronic items are not eligible for return. Shipping charges are non-refundable. If free shipping was offered, the actual shipping costs will be deducted from the purchase price and the remainder will be refunded. Buyer is responsible for return shipping. Unless there was an error in the listing, a 20% restocking fee will apply. Twigg Cycles is not responsible for loss or damage in return transit.”

Please be sure to read an items description entirely before making a purchase. Don’t hesitate to ask us if you have any questions. We’re here to help!