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 Twin Treats

Twin Treats

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Frequently Asked Questions
 Q: I would like to purchase a large quantity of lip balms do you have them in stock? If so, can you provide a discount?
  A: Yes, we can provide a large quantity for most lip balms and lip glosses listed. Yes, we can provide a discount on a quantity of 12 or more for the same design/flavor lip balm or lip gloss. Please contact us for details!
 Q: What is your return policy?
  A: Please review the return policy for each item in our store. Any issues must be reported within 3 business days of receipt. Thank you!
 Q: Do you combine shipping?
  A: Yes, we are happy to combine shipping on multiple items and try to discount shipping wherever possible. You can contact us prior to your purchase with a list of items and your zip code/country for a shipping quote prior to your purchase.
 Q: When will my order be shipped?
  A: We usually ship within 1-3 business days for domestic (US) and 2-4 for international after receiving a cleared payment. If it is going to be longer than that for any reason we will try to contact you. If you have special shipping requests, make sure to contact us ahead of time so we can work with you on it.
 Q: Will you ship internationally?
  A: Yes, we ship outside of the USA all the time and ship to most countries! Some of the countries we ship to are the UK, Australia, Japan, New Zealand and many more! You can send us a list of items and your country so we can provide a shipping quote prior to your purchase. Please note we do not ship to Italy.
 Q: I see your logo on the picture, is it on the actual product?
  A: No, we put our logo on all of the pictures of our products so that other sellers cannot use them. The logo is not on the product itself, it is just placed onto the picture to copyright it.
 Q: Do you have a Size Chart for Junk Food Shirts/Shorts/Pants?
  A: Yes, we do! A link to the size chart is located on the top of each listing near our Logo. Junk food t-shirts run small so it's best to review the size chart. Many customers size up to be safe. We recommend washing them in cold water and hanging them up to dry.
 Q: Can you hold my candy order until the weather gets cooler?
  A: If you are concerned about the warm weather, we are happy to hold your order until it gets cooler. All you have to do is purchase your candy, pay for it, and we will ship it out when the weather gets cooler. Please email us prior to your purchase to work out the details and place a note in PayPal when you pay for the order.
 Q: Can you ship to another address so my candy isn't sitting in my mailbox all day?
  A: We can ship to another address so your candy doesn't sit in a hot mailbox or on a hot porch all day. Additional shipping charges may apply if it is in a different state or country. Please email us prior to your purchase to work out the details and place a note in PayPal when you pay for the order.
 Q: Will you provide a refund if my candy is melted upon arrival?
  A: All candy is inspected before it leaves our temperature controlled environment and is in perfect condition before it is shipped. We package all of our items very carefully. We cannot be responsible for melted candy. If you would like your package to be shipped to a different address, overnight or held until the weather is cooler please contact us.