Let us delight you with our 5-star customer service! As an experienced seller in business since 2004, we value your patronage and hope that you’ll visit us again and again. We strive to make your shopping experience smooth, safe, and easy.

We aim to:

• describe and provide all the product information that you need. If you have any questions or need more specific details, please don’t hesitate to contact us!
• communicate in a timely fashion. You will receive emails from us confirming your purchase and receipt of your payment. We also will send you a shipping confirmation email with details about your parcel. We respond to your email inquiries as quickly as possible…this is often within a few hours of your inquiry. During our busier times, please allow 1 business day for our reply.
• ship quickly! Your purchase ships the next business day after payment is received.
• provide competitive, affordable, and reasonable shipping & handling rates. We also offer different levels of shipping service to best meet the needs of your timeline as well as your pocketbook!

Your satisfaction and positive shopping experience are important to Twirl Planet! We are pleased to offer a 100% Satisfaction Guarantee. Returned items will be accepted if you email us within 7 days of receipt of your purchase. Please contact us before sending back a purchase, so that we may provide complete return instructions.

We will happily arrange for an exchange, or for a refund of your bid amount, upon receiving your returned item in it’s original, new, and resalable condition. Batons with packaging that has been opened may not be returned, so please check that you have purchased the correct twirling baton length before removing the sealed packaging. Custom, made-to-order items are not returnable.

Buyer pays for insured return shipping; initial shipping, handling, and insurance fees are not refundable.

This information will be populated in the coming days.