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| Q:I live in the USA or elsewhere - Will there be tax on my purchase? |
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| A:If you live outside of Canada, we will not charge any sales tax on your purchases.
However, as a purchaser and importer of goods, you may be responsible for any duties or import taxes once your item reaches customs. Duties and import taxes are the sole responsability of the purchaser. |
| Q:Can Free Shipping items be returned? |
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| A:Yes, free shipping items may be returned as per our normal return policy. However, as there is a real shipping cost to mail your item, the cost of postage that we paid will be deducted from your return. Please inquire first before returning an item that was marked as free shipping so you know how much will be deducted should you wish to return it. |
| Q:Have a question on this item that is missing from our description? |
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| A:Send us a message today with your question and we'll be happy to find the answer for you. Many times we add to our item descriptions based on the questions we receive. |
| Q:How much is your shipping and handling charge? |
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| A:This will be listed on each item that is for sale in our store or on auction.
Contact us if you want a price on an an alternate method of shipping and we will see what we can do to accommodate your request. |
| Q:Do you combine shipping charges? |
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| A:Yes we will be more than glad to combine shipping. If you bid on multiple items from our store, please wait for us to generate an invoice for you prior to paying. We will package and weigh the item in order to calculate what the combined shipping will be. |
| Q:What is your return policy? |
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| A:Our goal is customer satisfaction.
If not satisfied you may return the item to us for a refund of the original purchase price (less shipping) within 7 days of receiving the purchase. You are responsible for the return shipping costs. Item must be received in the same condition it was sold in order to qualify for a full refund, |
| Q:Can Free Shipping items be returned? |
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| A:Yes, free shipping items may be returned. However, as there is a real shipping cost to mail your item, the cost of postage that we paid will be deducted from your return. Please inquire first before returning an item that was marked as free shipping so you know how much will be deducted should you wish to return the item. |
| Q:Do you ship internationally? |
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| A:If you are not in the UK, the USA or Canada, please email us with your request. Please note that international shipping is usually more expensive and will take longer to arrive, so patience is an absolute must if ordering from overseas. |
| Q:I need to talk to someone about a purchase. Who can I call? |
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| A:Very simple.
Our customer service number is 1-902-769-2834
We are located in Nova Scotia, Canada on Atlantic Time.
Our store hours are Mon-Fri 8:00am-5pm, Sat 8:00am-12:00pm.
We have dedicated customer service for our online sales who will be pleased to assist you however possible.
If emailing you can reach us using Ebay's messaging system. |
| Q:I received an item and it was damaged in shipping. What do I do? |
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| A:Stay calm, in the rare case where this happens, we will do our best to correct this situation.
Simply email us a digital picture showing the item arrived damaged and we will offer you the choice of a replacement item or a complete refund. |
| Q:I live in Canada.. Why am I paying taxes on this purchase? |
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| A:As a Canadian business, we are registered for HST and legally obligated to collect the GST on all our sales.
If you live in Nova Scotia, you will be charged 15% HST. If you are in New Brunswick, Newfoundland, or Ontario you will be charged 13% HST. If you are in BC, you will be charged 12% HST. All other provinces, you will be charged 5% GST. |
| Q:Do you offer combined shipping? |
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| A:Yes we will be more than glad to combine shipping. If you bid on multiple items from our store, please wait for us to generate an invoice for you prior to paying. We will package and weigh the item in order to calculate what the combined shipping will be. |
| Q:When can I expect my order to arrive? |
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| A:Orders are shipped Monday-Friday. We normally ship orders within 3-5 business days. Transit time will depend on the type of shipment selected. We usually use Canada Post Expedited Parcel within Canada and Canada Post Expedited Parcel or Small Packet Air Mail to the US. Overseas is normally Small Packet Air Mail. Large items ship with Purolator. |
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