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- Address Verification:
Please verify your address is correct PRIOR to submitting your
order. Because we ship from multiple locations and process
shipments 24 hours a day, making a change to an address is very
near to impossible. We are not responsible for orders
shipping to the wrong supplied address.
- Order Changes: Because
we utilize other remote fulfillment locations to ship some of
our orders, cancelling or making changes to an order once it is
paid, may not be possible. Please be sure you order and
pay for the correct item.
- Order & Address Changes:
If you do want to try to make a change to an order or address it
is best you call our customer service department 858-909-2111
for immediate assistance. Like stated above there is
chance this change may not be able to be made.
- Out of Stocks: - We
currently sell on 8 different marketplaces. So some items
may sell out very quickly and become unavailable to ship before
we can remove ad. In these cases you will be contacted and
issued a FULL refund.
- Feedback: If for
any reason you are not satisfied with your order, please contact
us prior to leaving bad feedback. We will do everything
possible to make sure you are satisfied with your order.
Leaving blind bad feedback without contacting us first does not
help solve any situation.
- Payments: All ebay
orders are paid with Pay Pal. If you are having payment
issues, please contact Pay Pal directly. We do not control
an aspect of Pay Pal payments. This is a separate entity
controlled by ebay.
- Voltage: All of
our electronic devices unless stated otherwise are 110V US Rated
ONLY. It is the buyers responsibility of knowing the
correct voltage used in their country. We are not
responsible for any damage to items due to incorrect voltage
- Contacting Us: We
are available Mon-Fri from 6:30am to 5:00pm Pacific Time.
858-909-2111. Due to volume of ebay messages we receive
daily it may take up to 1 business day before we are able to
respond to your message. Messages sent on weekends and
holidays may require up to two additional business days for a
response. Be sure to check our FAQ Section for quick
responses to very common questions.
- Order Processing: Most
orders are shipped within 24 hours of receipt of order.
Orders received on weekends & holidays may require additional
- Shipping Locations: Your
order may ship at random from one of 6 different locations using
our automated system, therefore order and address changes are
very hard to process. Always allow a minimum of 5 business
days for your item to arrive. If you must have an item in
a specific time, please contact us first to discuss
shipping/location options to make sure you receive your item
when you need it.
- FREE Shipping Policy:
Since we offer FREE shipping on all of our listings to Lower 48
US States, we have the right to choose the cheapest shipping
option for us. Most lightweight items under 1lb ship USPS
Mail. Larger items ship UPS Ground in most cases. We
do not ship FedEx.
- PO Boxes: - We can ship
lightweight items to PO Boxes. We do ask that in most
cases your try to provide a physical address just in case your
order must go UPS. This will prevent and delays in your
- Drop Shipping: - In some
cases a manufacturer drop ship may be required. This could
add a an extra day to process order.
- Combined Shipping: - We
do combine shipping on most items. Contact us for a
shipping quote before placing your order. You must send us
auction id #'s for each item you want.
- Customs Fees: International
Customers: - You are responsible for any CUSTOMS
(Duties, Taxes, VAT) fees within your country. We DO
NOT send orders with a lowered declared value of item.