The transaction had to be suspended due to part unavailability. Then there was some confusion, mostly mine, but the transaction ended up being reversed appropriately and I am satisfied that the seller was prompt and forthcoming once the confusion was cleared up. As I said, there's a good chance the confusion was because of me. I was unclear in my request for a refund because I failed to use the provided methodology. I would happily deal with UTVproducts again.
s***g (914)- Feedback left by buyer.
Past year
Verified purchase
Great item and quick delivery. Recommended seller.
0***c (3562)- Feedback left by buyer.
Past year
Verified purchase
Excellent shipper. Items arrived quickly and well packaged. Thanks!
Reply from: utvproducts- Feedback replied by seller utvproducts.- Feedback replied by seller utvproducts.
We would like to thank EVERYONE for their patience! We are a mom and pop manufacturer and are ABSOLUTELY OVERWHELMED WITH ORDERS!! We are working AROUND THE CLOCK just to try and keep up!! We very much appreciate your business!! Please please please allow us a chance to reply to any requests prior to leaving feedback. We have been doing this for 22 years and we LOVE WHAT WE DO! We will NEVER intentionally ignore a message. It just might take several days for us to get to it! THANK YOU!!
e***h (1)- Feedback left by buyer.
Past year
Verified purchase
Some of the absolute worst service I’ve ever received in my life the seller won’t even respond to anything.
Reply from: utvproducts- Feedback replied by seller utvproducts.- Feedback replied by seller utvproducts.
Family Owned for over 20 years ... received this feedback while our family with a 4 year old little girl had covid for the first time. What a great guy to leave a negative on an account after hearing the facts! I have no problem stating that I was more concerned for the safety of my family than I was with this impatient person and their 13 year old Nissan. Called eBay for help, first person to ever state they couldn't help. Next person said they'd be happy to help but they were LOCKED OUT.
p***e (54)- Feedback left by buyer.
More than a year ago
Verified purchase
I was so grateful that the seller had these in stock, because I cannot find them anywhere. Shipping was quick & right on time, even if it was a little expensive for such a small box,. Thank you so much.
Reply from: utvproducts- Feedback replied by seller utvproducts.- Feedback replied by seller utvproducts.
We would like to thank EVERYONE for their patience! We are a mom and pop manufacturer and are ABSOLUTELY OVERWHELMED WITH ORDERS!! We are working AROUND THE CLOCK just to try and keep up!! We very much appreciate your business!! Please please please allow us a chance to reply to any requests prior to leaving feedback. We have been doing this for 22 years and we LOVE WHAT WE DO! We will in NO WAY, SHAPE, OR FORM ignore a message. It just might take several days for us to get to it! THANK YOU!!
a***8 (158)- Feedback left by buyer.
More than a year ago
Verified purchase
Very nice product. Took a lot longer to receive than expected, and zero communication. Product worth the wait, and if seller could work on communicating better the experience would have been great. Small business, I get it, but I will not be buying from them again.
Reply from: utvproducts- Feedback replied by seller utvproducts.- Feedback replied by seller utvproducts.
We would like to thank EVERYONE for their patience! We are a mom and pop manufacturer and are ABSOLUTELY OVERWHELMED WITH ORDERS!! We are working AROUND THE CLOCK just to try and keep up!! We very much appreciate your business!! Please please please allow us a chance to reply to any requests prior to leaving feedback. We have been doing this for 22 years and we LOVE WHAT WE DO! We will in NO WAY, SHAPE, OR FORM ignore a message. It just might take several days for us to get to it! THANK YOU!!