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UKEROO

 Maintained by:
 We are the leading Japanese recycled and authentic car parts supplier on eBay, a result of a joint venture between eLADY and Ecoline, a 100% TOYOTA TSUSHO Corp. subsidiary. We offer superb quality, attractive prices and a 30 days Money Back Guarantee for all our items.

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Autoparts

Will I get tracking information once the order is shipped?
What is your limited warranty?
What is the transit time?
Does the shipping and handling rate include custom / brokerage fees?
Can I use a specific carrier to ship my package or my shipping account?
What if I want to cancel and / or modify my order?
I received my order but it unfit or not as described what do I do?
I received my order in damaged condition, what do I do?
I received my tracking number but I don’t see status, what now?
What is a best offer?

Autoparts

Q. Will I get tracking information once the order is shipped?
A. Yes, a tracking number will be automatically emailed to your registered EBay email address.

Q. What is your limited warranty?
A. We are sorry but we do not offer warranty on all of our autoparts products.

Q. What is the transit time?
A. The transit time varies depending on the destination, we are not responsible for any delays caused by the carrier ex weather conditions and the customs processing.

Q. Does the shipping and handling rate include custom / brokerage fees?
A. Shipping and Handling, does not include duty free and brokerage fees / Transit time does not include processing time and custom inspection time.

Q. Can I use a specific carrier to ship my package or my shipping account?
A. If a specific carrier is needed for your order please email the customer support center, although at this time we do not ship using any third party accounts.

Q. What if I want to cancel and / or modify my order?
A. All sales are final once payment is received and we do not accept cancellation for purchaed items.

Q. I received my order but it unfit or not as described what do I do?
A. All sales are final once payment is received and we do not accept returns items mistakenly purchased.

Q. I received my order in damaged condition, what do I do?
A. Contact our customer support center IMMEDIATELY to assist you.

Q. I received my tracking number but I don’t see status, what now?
A. Please contact our customer support center to assist you.

Q. What is a best offer?
A. best offer is offering the Seller a negotiated price that is being listed.

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eLADY Ltd.
KDX Bldg.9F, 2-2-8 Roppongi Minato-ku Tokyo Japan (MAP)
106-0032