Store Policies
100% customer satisfaction
Provide high quality products of Japan by fast and smooth transaction to customers worldwide
Shipping Policies / Return Policies / Payment Policies / Cancelling a purchased item / Warranty
Car Parts
Shipping Policies
Car parts will be shipped worldwide with tracking number system.
An E-mail with a tracking number will be mailed to you as soon as the package leaves our warehouse.
For shipment prices to your location please use the shipping calculator.
Purchased items will be dispatched from Japan.
Approximate delivery date is 3-10 days, depending on your location but delay may occur due to the process at the customs of your country or various other reasons.
For EMS packages:
You can check estimated delivery time to your destination in the link below
(EMS from Tokyo, Japan to your destination)
http://www.post.japanpost.jp/int/deli_days/ems/tokyo_en.html
For DHL packages:
You can check estimated delivery time to your destination in the link below
(DHL from Tokyo, Japan to your destination)
http://www.dhl.com/
Note
We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.
We can deliver only to your registered address on Paypal.
If you wish to send the item to another address please always remember to register such address into your paypal account before making the payment.
>> IMPORTANT NOTICE
IMPORT DUTIES, TAXES AND CHARGES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING CHARGES.
THESE CHARGES ARE THE BUYER'S RESPONSIBILITY.
PLEASE CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO BUYING.
THESE CHARGES ARE NORMALLY COLLECTED BY THE DELIVERING FREIGHT (SHIPPING) COMPANY OR WHEN YOU PICK THE ITEM UP - DO NOT CONFUSE THEM FOR ADDITIONAL SHIPPING CHARGES.
Returning Policies
30 days Money Back Guarantee for all items :
If for any reason you should wish to return a product(s) bought from us, you can do so.
No re-stocking fee deducted and no questions asked!
Provided that the return met the following conditions, we will give you a FULL refund of your purchase price.
>> Item(s) arrive in Japan within 30 days of receipt
>> Item(s) are returned in original condition with original packaging
Return shipping shall be at your own responsibility and cost.
All you need to do is obtain a Return Authorization Number (RA#) from us by contacting our Customer Service Team right away at this page and send it back no more than 30 days from the date of delivery of the item you wish to return. Please note: This policy does not apply to items received damaged in transit or in any of the situations specified below under "Special Cases", nor does it apply to items that have been installed or otherwise used.
Properly pack, insure, and ship your return by courier to our return address. You are responsible for shipping, insuring, and proof of delivery on all returns. Therefore, please retain all tracking/insurance information until we refund the purchase.　Please write down "Return item" on your invoice. We will not be able to bear any custom duties or taxes for returned items.
Please allow 10-14 business days from the time we receive the returned item for your return to be processed.
Special Cases:
If you experience one of the problems listed below please contact us as soon as you discover the problem so that we may resolve it.
Defective Part
If the part you received has a defect, contact our Customer Service Team right away at this page so we can try to resolve the problem!
Please do not forget to include photos of the defective part.
Please note that most of our products are second hand and therefore they are not new. A product will not be considered defective if its condition is as described in the item page for that product.
Don't worry, if the product is defective, We'll find a solution for you. Just contact our customer service at this page and we will take care of you as soon as possible.
Damaged in Transit
Inspect your package(s) BEFORE you accept it from the delivery person!! If you see any damage and/or evidence of tampering on the outer packaging you MUST make sure that the delivery person makes a note of this damage on the delivery receipt. Without this note on the delivery receipt we cannot fix this problem for you. Once you've made sure the note of damage is on the delivery receipt, tell the delivery driver that you refuse to accept the damaged package, then contact our Customer Service Team right away at this page! As soon as we confirm with our carrier that the delivery receipt has the note of damage, we'll arrange a solution for you.
If no one was available to accept your package(s) from the delivery person and the package was left for you, first contact our Customer Service Team right away at this page and inform us. For a smooth process please include a photo of the damaged and/or tampered package(s). Second, you MUST contact the carrier within 48 hours of date the package was left for you! For this type of claim, we require our carrier to validate the damage. Depending on your location, you may have to take the part to the nearest carrier outlet. Once that's done, we'll arrange a solution for you.
Damaged Part inside the Box
Please inspect your parts once you receive them. If any part is damaged, contact our Customer Service Team right away at this page and inform us so we can solve the problem! For a smooth process please include a photo of the received part(s). Don't worry, if the part is damaged in the box, we'll find a solution for you. Just contact our customer service at this page and we will take care of you as soon as possible.
Missing Part(s)
If you don't have all the parts you ordered, check your email for messages from us providing additional tracking numbers for the rest of your items. You can check the whereabouts of the additional packages using the tracking number and the carrier's website provided in the email.
If there are no more shipments to arrive and you are still missing a part, contact our Customer Service Team right away at this page and we'll find a solution for you.
Wrong Part(s)
Our teams work really hard to make sure we send you the exact part(s) you ordered, but since we have big volume of shipments on a daily basis, sometimes things get mixed up and you might receive a part that's not what you ordered. If this happens, contact our Customer Service Team right away at this page and we will find a solution for you.
Payment Policy
We accept Paypal Only. All payments must be completed within 1 hour of the purchase.
OTHERWISE THE ORDER WILL BE CANCELLED AUTOMATICALLY.
If payment is not completed by then and confirmed by Paypal, all such items will be relisted automatically on the Ecoline system. We have no choice but comply with this rule and therefore the 1 hour limit is absolutely non- negotiable.
Cancelling a purchased item
Unfortunately we cannot accept order cancellations for any reason. As soon as an item is purchased, it is dispatched from storage and on its way to the buyer. It is not possible for us to retract the item from the delivery process and thus we cannot accept order cancellations. For this reason we kindly ask you to make sure that it is indeed the item you want to purchase before clicking the Buy It Now button.
However, in any event, you may return the item within 30 days in accordance with our Return Policies specified above.
Warranty
Parts offered by UKEROO on ebay are mostly second hand and supplied by second hand dealers who are all authorized by Ecoline, a company based in Japan, and a100% subsidiary of TOYOTA TSUSHO Corporation.
Unfortunately we cannot offer any warranty for items sold. Unfortunately we are unable to offer a warranty on any of the items in our store that are shipped outside of Japan, and this is due to Ecoline's strict regulations. Any purchases made on eBay from UKEROO, shall be on an as-is basis and with no warranty, without any exceptions. The entire risk as to the performance of such parts is with the buyer. We make no warranties, either expressed or implied.
We and our subsidiaries, affiliates, licensors, service providers, manufacturers, suppliers, content providers, team members, agents, employees, officers, and Directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, any form of bodily injury, property damage, damage to other parts of the vehicle in which the part was installed, or similar damages, even if one of us has been advised of such damages.
Please note that we are not responsible for labor expenses, towing expenses, additional repair expenses, rental car expenses or other related expenses caused by the duration of time required for you to receive the part(s) you ordered, or caused by any of the listed problems and any additional time required to fix them, or caused by the use of wrong, broken or defective part(s) during and/or after installation.
However, in any event, you may return the item within 30 days in accordance with our Return Policies specified above.
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