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| Q:Do you offer OVERNIGHT or EXPFRESS shipping? |
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| A:Yes! Just use the "Ask a Question" for a quote and delivery time. Make sure to include your zip code. |
| Q:Is USPS Express the only method of shipment? |
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| A:Yes, we only offer USPS Express International shipping outside of North America; which takes 5-6 business days. |
| Q:WE'RE ONLY HAPPY WHEN YOU'RE HAPPY!! :-) |
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| A:If for any reason you are not, we want to know right away and will work with you to make it right. This is why our customers continually give us 5 STARS in every feedback category! |
| Q:DO YOU GUARANTEE AUTHENTICITY? |
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| A:YES! All our items are purchased by us at a variety of stores. We are very proud to be a My Poupette Recommended Seller (MPRS) at www.mypoupette.com. We also will provide you a photocopy of our store receipt upon request. |
| Q:WHEN CAN I EXPECT MY ORDER TO ARRIVE IN THE USA? |
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| A:We ship daily, Monday through Friday. Allow 2-3 business days for USPS Priority mail; or USPS Parcel Post and First Class can take up to 9 business days. ***Only USPS Express overs a guaranteed delivery date. |
| Q:WILL I HAVE TO PAY ANY DUTIES, TAXES, OR CUSTOMS FEES? |
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| A:Each country has its own laws and it is your responsibility to find this information. We are not responsible for any taxes or fees your country may try to collect. |
| Q:WHAT ARE INTERNATIONAL DELIVERY TIMES? |
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| A:USPS Express Mail International takes an average 5-6 business days. Sometimes there are delays, depending on your country's Customs Office. |
| Q:DO YOU GIFT WRAP or PROVIDE BOXES? |
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| A:YES! All items shipped by ultrachicboutique are gift wrapped in tissue! Just because we want to put a smile on your face. Gift boxes are usually optional and may require a larger shipping box... So please contact us before you pay for details. |
| Q:WHAT IS YOUR RETURN POLICY? |
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| A:Most items can be exchanged with seven (7) days, less shipping and a 20% handling fee. The 20% handling fee will be converted to a store credit for you to use on your next purchase! ***See your listing for details.
Of course, the item must have all tags still attached and in the same condition it was received! |
| Q:CAN I RETURN MY SWIMSUIT or SHOES? |
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| A:ALL swim wear and shoes are non-returnable. Measurements are included on all of the items listed. If you have any questions, just ask! :) |
| Q:DO YOU PROVIDE ENGRAVING? |
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| A:Not at this time. Usually any sports/trophy store, kiosk at the mall, or a Things Remembered will engraving for you. |
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