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| Q:What is your return policy for eBay Store items? |
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| A:All items purchased through our EBay Store are eligible for a 7 Day Money Back Guarantee. If you are not happy with your purchase you can return it within 7 days, from the receipt of the item, for a full refund excluding shipping charges. Defective items will be replaced. |
| Q:What is your return policy for eBay Auction items? |
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| A:Items purchased through an online auction may not be returned unless they are defective. Defective item(s) will only be replaced. |
| Q:How quick will the system ship out? |
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| A:All shipments will be shipped upon receipt of payment. Please note if we receive payment before 2pm the same business day, your order will go out that same business day. Weekend orders will be shipped out on the next business day. All shipments are shipped via the United States Postal Service. Domestic Shipping (Priority Mail 2-4 days). |
| Q:How much is the Shipping and Handling Charge? |
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| A:We charge a flat rate shipping. Please check the listing for exact rate. |
| Q:Do you ship internationally? |
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| A:Yes, we do ship Worldwide. International Shipping, via Global Priority Mail takes between 4-7 days. |
| Q:What forms of payment do you accept for purchases? |
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| A:We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept Paypal payments and money orders. |
| Q:Will I receive an order confirmation via email? |
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| A:If you provide your email address when you order, we will send you a message confirming your order within 24 hours after you have placed it. Also, you will be provided with a confirmation and/or tracking number upon shipping your order. |
| Q:Do you offer key cutting service with transponder transplant? |
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| A:Yes. We do offer a key cutting service with transponder transplant. Step 1: You will need to contact us to let us know that this is an option you are interested in. Step 2: At checkout add ($39.95 for TWO keys, or $29.95 for ONE key). Step 3: Mail one of your BMW keys to us using the address provided by e-mail. |
| Q:How can I choose the correct system for my BMW? |
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| A:We have designed a page to help you choose the correct system for your BMW. Copy and paste the following link into your browser: http://stores.ebay.com/United-Auto-Security/Help-Choosing.html |
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