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| Q:My question is not listed here |
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| A:Please contact us and we will do our best to answer all your questions as quickly as possible. |
| Q:How long dos it take for my replacement or refund to be processed? |
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| A:Processing a return usually takes about 3-5 business days from when we receive the item. |
| Q:What is your return policy? |
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| A:We offer a 100% satisfaction guarantee. We stand behind our products and and we guarantee our items for 30 days after you have received your order. Please contact us for a return merchandise authorization (RMA) if you would like to return your item. |
| Q:I received my item and it's defective |
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| A:We apologize for the inconvenience. Please contact us immediately so we can assist you with your return. |
| Q:What does Refurbished mean? |
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| A:Refurbished phones by definition are used phones that have been tested and cosmetically improved to be in good working order. Any scratches they may have can be expected to be minor and should not affect the overall appearance of the phone. |
| Q:What does Used mean? |
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| A:Used phones can be expected to have signs of wear and tear. We can not guarantee that the phone is in perfect cosmetic condition, as it is used. However, it is guaranteed to be in good working condition. Please keep in mind that there is a 30 day warranty on defective items. |
| Q:Do you offer international shipping? |
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| A:Yes, we ship worldwide. Please note: We ship most items via UPS. Any duties or taxes due are the responsibility of the customer. |
| Q:Can I use a Verizon purchased phone with Alltel or vice versa? |
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| A:When purchasing a phone the listing states what carrier the phone is programmed for, if you want to use it for another carrier you will have to program the phone for that carrier. We do not guarantee a phone to be working on another carrier. |
| Q:How quickly do you ship? |
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| A:We ship within 48 hours of payment, excluding weekends and holidays. |
| Q:My tracking number isn't working? |
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| A:To track your package, if your tracking number starts with:
9102 go to www.UPSMI.com
9101 go to www.USPS.com
1Z go to www.UPS.com
Please note: Your tracking number may not show an update for up to 48 hours after we ship your package. |
| Q:How do I checkout and pay for my item? |
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| A:To pay for your item please please go to the listing page and click on the "Pay Now" button, that will take you to our checkout page. |
| Q:Can I ship to a different address other then my PayPal/Billing address? |
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| A:If you are paying with PayPal make sure the address in PayPal matches the address in the checkout.
If you are paying by credit card outside of PayPal, unfortunately we only ship to the billing address. |
| Q:Do you combine shipping? |
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| A:Yes, we do combine items that are purchased and paid as the same time and on the same order. When checking out you will receive a totel of the combined shipping. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Shipping and Handling charges are stated in each listing, we have different shipping prices for every item. |
| Q:Do you ship internationally? |
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| A:Most items we can ship international. However occasionally we may list an item but find out the item is too big or for any other reason it cannot be shipped international we will notify you and provide you with a full refund. |
| Q:What is the status of my order, I have not received my item. |
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| A:If you have not received your item and it has past the standard shipping time which is approximately 7 business days (not including Saturday and Sunday or Holidays) please contact us so we can check on your order. |
| Q:How can I return an item |
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| A:If you have received your item and is not as described, please contact us to let us know what the issue is and we will provide you with an RMA (Return Merchandise Authorization) #. |
| Q:BAD ESN # / Carrier wont activate the phone - What should I do? |
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| A:You purchased a Cell phone but when you call your Cell phone company they tell you the phone has been reported Lot or Stolen, Or it has an Unpaid bill.
Please contact us, we will send you a return label and provide you with a full refund.
http://reviews.ebay.com/BAD-ESN-Carrier-wont-activate-the-phone-What-2-Do_W0QQugidZ10000000007584227 |
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