Do You Need Your Shipment Tracking Information?

Immediately after your package has been shipped we automatically email you the tracking information to the email address you have on file with eBay. If for some reason you did not receive your tracking information please email us at ebay@urbanhighline.com and we will be happy to send it to you.

Do You Have A Payment Question?

If you do not want to use PayPal to pay for your order please email us because we do offer additional payment methods depending on your particular situation. If you are interested in our additional payment method please email us at ebay@urbanhighline.com and explain your situation and we will respond to your request within 24 hours on normal business days.

Are You Interested In Quantity Discounts or Wholesale Pricing?

We offer many different options to those that wish to purchase our products in bulk to receive wholesale pricing. Whether you are a retail chain, internet operation, or are just beginning to start your own business, URBAN HIGHLINE can help. We always purchase our products from the direct manufacturer and have established wonderful relationships with our suppliers. Our supply chain is so robust anything is possible. Once an order has been determined we will list the complete order on eBay and send you a private link via email to the eBay listing so that you can still purchase your wholesale business goods with the security and confidence that eBay provides.  Please email us at sales@urbanhighline.com to speak to a sales representative about what URBAN HIGHLINE can do for you.

Do You Need To Return You Item(s)

If you need to return your unused item(s) that you have purchased in the last 30 days for a full merchandise credit, please email ebay@urbanhighline.com for directions on how to do so.

General Questions, Comments or Concerns?

If you have any questions, comments or concerns, we would like to hear about them.  Our customers feedback is how we become a better company and we are also hear to help. Please email us at ebay@urbanhighline.com and we will be happy to assist.