Warranty | Returns

Each and every item that we sell is covered by a DOA warranty (unless the auction description states “SOLD AS IS”).

DOA (dead on arrival) warranty gives you 7 days (from the delivery moment) to notify us (urbantekka@gmail.com) if the item is not working or is misrepresented. You will then receive an authorization to return the item for refund or replacement (depending on availability). All returns must arrive within 30 days of auction end.

If you do not inform us within 7 days of the item’s arrival warranty will not be effective.

If you return your item (with prior return authorization) after expiration of  30 day period warranty will not be effective.

All the returns are subject to inspection upon arrival. The refund is granted if inspection confirms your complaint.

Refunds for the items returned with prior authorization will be made in the amount of your full payment (auction price + s&h). Buyer is responsible for return shipping.

We are not responsible for any costs of return shipping, as well as any additional incidental expenses incurred by the customer including but not limited to: any import taxes, VAT, installation or diagnostic  services by a third party etc.

We are not responsible for packages lost or damaged by the Postal Carrier.

Return policy details:

Our return policy covers DOA and misrepresented items only. Buyer is responsible for making sure the part is compatible and meets the actual needs BEFORE purchasing.

If you have any doubts contact us for more information BEFORE bidding or purchasing.

Any return sent to us without prior authorization will be subject to 20% restock fee and the initial s&h charge will not be refunded.

Any return sent to us with prior authorization and tested to be in the condition (working or cosmetic) as stated in the auction description (i.e. inspection of the return does not confirm your complaint) will be subject to 20% restock fee and the initial s&h charge will not be refunded.

All returns must be received in the same condition (without tampering or altering) that they were sent to you.*

*Please, make sure the item you are sending back is the very same you received from UrbanTekka. We keep track of our inventory and NO substitute (accidental or intentional) will be accepted.

Extended Warranty:

Extended warranty is available for majority of items through SquareTrade. Each qualifying item has a "Warrantee Avialable"  button on the bottom of description. Click on such button in any listing to find out the cost (usually it costs pennies a day, depending on the price) and terms of the available warranty for this item.**

 **The extended warranty is provided by SquareTrade and has nothing to do with UrbanTekka company. Any claims must be addressed directly to SquareTrade.

Communication is the key:

We, at UrbanTekka, strive to make every transaction as smooth as possible. We believe communication is the main key to a successful transaction. If you have any concerns, questions or suggestions do not hesitate to contact us ( urbantekka@gmail.com) .