 |
| Q:When will I receive my item? |
|
| A:Please be patient - I have no control over the Post Office - it usually takes 2-5 days for the item to be delivered - but there are times when it takes 14 days or longer.
FYI: Here I am referring to business days & not Holidays nor weekends. |
| Q:How do you ship your items? |
|
| A:Unless we make special arrangements - the following applies:
If you are from the USA your CD/CDs are shipped via USPS 1st class mail.
If you are an International customer - your CD/CDs are shipped via USPS 1st class airmail. |
| Q:How quickly do you ship? |
|
| A:All products will ship out within 1-96 hours of receiving payment. |
| Q:How do I know my order was shipped? |
|
| A:First be assured that if you paid - I sent your item. And I sent you an email notification the day I sent it. If you did not see any email from me - please check your spam box. Or if you have blocks on your email account to prevent spam - I am sorry but it is your responsibility to make it accept emails from people you are doing business with. |
| Q:IF YOU CANNOT OPEN THE FILES ON YOUR CD - PLEASE READ THIS! |
|
| A:The problem probably is that you need the latest version of Adobe Acrobat Reader. To get it or if you need updates - please go to:
http://www.adobe.com -
After the reader is installed/updated, open the CD from adobe reader - then double click on any pdf & you will have access to the information & the ability to print it. |
| Q:I am still having problems with CD - what do I do? |
|
| A:If you are still experiencing problems with the CD/CDs - rest assured that I will resolve any problems you may have. I will either explain what to do or I will send you replacement CDs. JUST PLEASE EMAIL ME. |
| Q:When do you leave feedback? |
|
| A:I leave feedback after you leave feedback. I do this because it is the only way to get some people who have problems with the purchase to contact me about it. I know some of you think this is unfair - if you do not like this policy you do not need to buy from me. But please no lectures. |
| Q:What is your RETURN POLICY? |
|
| A:ALL SALES ARE FINAL - No refunds - If your item is lost or damaged it will be exchanged/replaced for the same exact item. |
| Q:What is your combined shipping policy? |
|
| A:Take highest shipping price and add $1.00 for each extra CD. NOTE: That is per CD - NOT per auction.
CDs MUST BE purchased with a 24-hour time span.
If NOT using BUY-IT-NOW you MUST pay with one payment.
If using BUY-IT-NOW I will refund the extra costs upon request. |
) 
