Vanguard expresses the Company Return Policy herein:

Buyer shall have the right to inspect the Product on arrival at Buyer’s facility. Within three (3) days after receipt of Product, Buyer must give Company notice of any claim with respect to the condition, quality or grade of the Product or non-conformance. A valid receipt (invoice) is necessary for all returns, credits and warranty service. In the event the Product does not conform, it shall be the Seller’s option to replace the Product at Seller’s expense or credit Buyer the amount of the purchase price for the non-conforming goods. Company does not warrant against damages or defects arising out of improper or abnormal use of handling of the Products; against defects or damages arising from improper installation (where installation is by persons other than Company) against defects in products or components not manufactured by Company; against damages resulting from such non-Company made products or components; or damage resulting from the pick up, in-transit, or delivery of Product by a carrier used by Company. If any returned item is found to be non-defective, a restocking (25%) and diagnostic fee ($75.00 USD per hour) may be assessed as well as any shipping charges for cross-shipped replacements. All returns must be received by Company within fifteen (15) days of purchase. Returned merchandise requires a valid RMA# clearly marked on the outside of returned package, copy of invoice and brief explanation of the problem. Software, custom built systems, special order items, media and labor are nonrefundable. Shipping is nonrefundable. Buyer is responsible for shipping charges on any return items.

Failure of Buyer to comply with these conditions within the time set forth herein shall constitute irrevocable acceptance of the Product by Buyer.

This agreement terminates and supersedes all prior understandings or agreements on the subject matter hereof.