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Warranty
All items are warranted against defect upon delivery. Certain electronic items carry an extended warranty of 2 months to cover failures after installation. If you suspect a product failure or issue please contact us via email to obtain a RMA number.
The following conditions apply for warranty returns:
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RMA number must accompany all warranty return shipments
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Warranty Return shipments prepaid by customer
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Shipment to customer prepaid by VFX via Standard Service >> US and CANADA only
For product specific warranty information, view the warranty disclaimer within each item description.
Return Policy
VFX Accessories Inc. processes merchandise returns based on the following conditions:
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Product must be in original packaging (unopened)
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Return shipping paid by customer; merchandise damaged during return shipping is deemed ineligible
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25% restocking fee applies for returned merchandise (covers cost of inspection, testing, repackaging, cc fees, etc.)
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Customer must apply for RMA (return merchandise authorization) number within 7 days of receiving package
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Packages returned without RMA number will not be processed
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Clearance items or sale items are not eligible for returns
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See each item description for return policy
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